What are the responsibilities and job description for the Front Desk - Some Nights and Weekends required position at Historic Taos Inn?
Front Desk Agent) / The House Manager is responsible for hosting guests throughout their stay.
Description
THE ROLE
HOUSE MANAGER (FRONT DESK AGENT)
The House Manager (Front Desk Agent) is responsible for hosting guests throughout their stay. From a warm welcome upon arrival to an effortless departure, this role will play a critical hand in executing the seamless guest experience in a tech forward hotel environment.
Responsibilities:
- Utilize software to manage internal tasks and guests’ communication
- Assist with the guest check-in/check-out process while engaging with guests
- Provide information, recommendations and booking services for a variety of guest inquiries, including, but not limited to, directions, hours of outlet operation, hotel services, transportation and travel arrangements, tour and event tickets, restaurant reservations, and other guest needs
- Facilitate making reservations and room changes
- Coordinate communication and partnership between the front desk and other departments (housekeeping, maintenance, and F&B).
- Respond to guest inquiries, requests, and concerns in a timely, friendly, and efficient manner
- Assist the Housekeeping department with inspecting clean rooms in preparation for guest arrival
- Prepare and deliver VIP amenities
- Perform other duties as assigned and requested to meet the needs of the business
COMPENSATION & BENEFITS
- Competitive pay
- Holiday Pay
- Paid Sick Time
- Paid Time Off for full time employees
- An environment that encourages initiative and leadership
- Working with highly talented people who are extremely passionate about their craft
- Hotel discount program
IDEAL CANDIDATE
- Team player, hard worker, multi-tasker and detail oriented
- Knowledge of the local area, things to do, and places to go – or enthusiasm to acquire that knowledge
- Genuine desire to be helpful: able to jump in and assist other departments when necessary
- Works cooperatively with others in all situations
REQUIREMENTS & EXPERIENCE
- Experience in guest or customer service
- Flexible in schedule and willing to meet the demands of a complex operation
- Familiarity with Apple and Google (G-Suite) products and applications (preferred)
- Familiarity with Slack (preferred)
- Ability to lift, pull, and push moderate weight
About Life Hospitality
The Historic Taos Inn is managed by Life Hospitality, the hotel management arm of Life House, – an operations, branding, and software company with a mission to make travel more accessible by making hotels easier to operate and more profitable with tech-enabled, best-in-class operations. We approach operations with a tech-driven mindset. From hotel operations to F&B, we give you tools and resources to run your hotel most efficiently so you can focus on what matters most: the guest experience. We manage a portfolio of over 50 hotels across the US and Mexico and growing to 150 in 2023. You can find all Life Hospitality openings at https://www.lifehospitality.careers.
We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
Salary
$16 - $18 per hour
Salary : $16 - $18