Retail Store Manager II (Full Time) Caribbean Market

Job Summary
This position is located in Key West, FL

The Retail Store Manager’s responsibilities include:

• Manage and supervise the staff to achieve a high level of customer service and sales goals; plan and organize workloads and staff assignments/schedules to ensure most efficient use of staff; participate in the interview and approval process; train, counsel, motivate, communicate job expectations, and evaluate assigned staff; conduct annual performance evaluation with staff, review progress and direct changes as needed; give recommendations on advancements and disciplinary actions. Report and coordinate responses with the Retail Operations Manager or the Retail General Manager, in his/her absence on employee relations issues such as severe employee complaints, harassment allegations and civil rights complaints.

• Follow company policy and procedures to terminate employees.

• Ensure compliance to all Historic Tours of America, Inc (HTA) policies, procedures and programs.

• Initiate, process and review all assigned reports and paperwork promptly and accurately; assure proper approvals have been acquired when required.

• Monitor merchandise inventory for acceptable levels.

• Accountable for security of merchandise inventory, monies/receipts, equipment and property.

• Knowledgeable of store budget numbers, daily sales and sales quotas.

Requirements :

• High degree of self-motivation and the ability to work independently and as a team member within the scope of established rules and regulations.
• Knowledge of principles and methods for promoting, and selling products or services. This includes marketing strategy and tactics, sales techniques, and sales control systems.
• Knowledge of principles and processes for providing customer and personal services, this includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• Knowledge of business and management principles involved in strategic planning, resource allocation, leadership technique, production methods, and coordination of people and resources.

• Knowledge of principles and procedures for personnel recruitment, selection, training, employee relations and investigation.

• Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.

• Ability to make a budget, determine how money will be spent to get the work done, and accounting for these expenditures.

Job Type: Full-time

Pay: From $60,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Evening shift
• Morning shift

Application Question(s):

• Do you have housing secured in the Lower Keys?
• Are you available to work weekdays, weekends, and holidays?

Experience:

• Customer Service: 3 years (Required)
• Retail Management: 3 years (Required)

Language:

• English (Required)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)

Ability to Commute:

• Key West, FL 33040 (Required)

Ability to Relocate:

• Key West, FL 33040: Relocate before starting work (Required)

Work Location: In person

Salary : $60,000