HITACHI ENERGY CANADA INC. is hiring: Content Marketing Specialist in Augusta

Content Summary : Content Marketing Specialist at Augusta, for HITACHI ENERGY CANADA INC.

Job Responsibilities :

• Welcome all customers with genuine, friendly enthusiasm over the phone, virtual chats, and in person, adapting communication style to suit customers by problem-solving and resolving conflict.
• Use all systems to manage customer flow to deliver a five-star customer experience.
• Maintain service levels by being prepared, welcoming, and meeting the emotional and practical needs of customers, including operational checklist tasks.
• Provide an exceptional service experience to multiple customers simultaneously and contribute to the store's achievement of five-star customer service.
• Proactively address customer concerns and know when to escalate issues to the leadership team.
• Communicate the importance of alterations in perfecting dresses for events and promote alteration services and personalization options.
• Assist stylists in closing sales by consulting with customers regarding gown fit and customization.
• Maintain store standards to support a flawless shopping experience.
• Uphold a high standard of dress that complies with the Dress Code Policy.
• Greet and escort all alterations customers to and from appointments.
• Maintain quality control by inspecting all garments altered / steamed / pressed to ensure pristine condition before final delivery.
• Respond promptly to customer questions by providing product and service information.
• Build long-term relationships with customers to meet and exceed satisfaction and loyalty.
• Manage inventory by processing special orders and ensuring quality standards for all merchandise.
• Ensure alteration pricing meets company standards.
• Manage all alterations, fittings, sewing, steaming, pressing, and spot cleaning of garments to company standards.
• Resolve customer service issues swiftly and effectively in compliance with company guidelines.
• Support cash wrap processes and accurately process transactions to celebrate every customer.
• Maintain the alterations room to ensure it is clean and well-organized.
• Perform duties as assigned by store management.

Physical Demands :

Minimum Qualifications :

Seasonal Benefits Include :

Inclusion Statement :

David’s Bridal embraces Diversity, Equity, and Inclusion, aiming to build a workforce representative of the customers we serve. We celebrate all forms of diversity as valuable.

David’s Bridal encourages applications from all qualified candidates and accommodates persons with disabilities. Contact Human Resources at [emailprotected] or 610.943.6200 for accommodations during the application process.

Disclaimer : The preceding job description highlights the general nature and level of work performed by employees in this classification. It is not a comprehensive description of all duties, responsibilities, and qualifications required of employees assigned to this job. Actual duties and responsibilities may vary.

The starting rate of pay will vary based on factors including but not limited to position offered, location, training, experience, and internal equity. Compensation decisions depend on the details and circumstances of each position and candidate.

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