Global Operations and Consulting Leader

Description

Head of Global Operations and Consulting Leader for the Asset and Work Management GPG. Build and rejuvenate a global consulting and services business driving client value from HR tools and solutions including client business process engineering and solution health checks. Direct reporting teams include the GIDE organization, PSO and global delivery teams with indirect work with local service delivery teams. Subject matter expert and experience in Consulting and product/solution based project delivery that covers the energy & transport industry with global consulting and software delivery. Work with third-party partners and other groups within Hitachi Energy for effective operations of a Consulting Services and product delivery organization. This includes operating and reporting as a consulting company and driving appropriate metrics to realization. As an integral part of the Asset and Work Management you are able to demonstrate a high-level understanding of business processes and integration solutions in Energy industry and manage profitability. You demonstrate required skill to participate in RFP and sales process related to project delivery activities.

Main Accountabilities

• Develop strategic plans to build and evolve Asset and Work Management global service offerings.

• Create service offerings aligned to enterprise and commercial market segments, including value positioning, scope of services, collateral and pricing.

• Lead delivery of consulting, education and implementation services to our partners customers, overseeing resource management, project delivery and operational success metrics.

• Be accountable for services financial goals and metrics, including bookings, revenue, gross margin and utilization.

• Own operational metrics, such as time-to-value, customer satisfaction and on-time completion of projects.

• Build and scale global service operations (i.e., people, process, systems and tools) to deliver a best-in-class customer experience while building an effective and efficient delivery methodologies

• Act as an evangelist for services, assisting sales with selling and serving as an executive sponsor for our strategic customers

• Develop and manage the services partner strategy and ecosystem in partnership with our Global Channel and Partner leader to maintain a global network of certified partners that deliver with consistent quality

• Create new consulting offerings around client business process engineering and value realization with HE tools.

Knowledge, Skills, Experience:

• Bachelor’s Degree with a minimum of 12 plus years progressive experience leading consulting, customer service, software implementation and/or professional service teams.

• Master’s Degree (preferred) with a minimum of 10 plus years progression experience leading consulting, customer service, software implementation and/or professional service teams.

• Demonstrated progressive experience managing, leading and/or delivering professional services

• Proven experience building and leading a team of geographically diverse people in fast-paced, growing company

• Demonstrated progressive experience with a software-based business model, delivering on-premises and SaaS solutions• Experience managing technical, cross-functional professional services teams (e.g.,consulting, implementation, trainers, project managers) and delivery partners

• Demonstrated experience building and scaling a professional services business with accountability for financial targets

• Experience in the Energy Industry

• Global travel required at up to 50% of time

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