What are the responsibilities and job description for the OSS On Site Services Engineer position at Hitachi Energy?
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The Opportunity
Join Hitachi Energy Transformers' Business Solutions IT Organization as an On-Site IT Support Specialist in South Boston, Virginia! This role offers you the chance to be the go-to person for all IT matters requiring physical intervention. You'll be at the forefront of ensuring seamless IT operations, providing hands-on support, and engaging with various IT teams to resolve incidents. If you thrive in a dynamic environment and enjoy helping others, this is the perfect opportunity for you to make a significant impact.
How You'll Make An Impact
Apply now
Location South Boston, Virginia, United States of America Job type Full time Experience Experienced Job function IT, Telecom & Internet Contract Regular Publication date 2025-04-03 Reference number R0086341
The Opportunity
Join Hitachi Energy Transformers' Business Solutions IT Organization as an On-Site IT Support Specialist in South Boston, Virginia! This role offers you the chance to be the go-to person for all IT matters requiring physical intervention. You'll be at the forefront of ensuring seamless IT operations, providing hands-on support, and engaging with various IT teams to resolve incidents. If you thrive in a dynamic environment and enjoy helping others, this is the perfect opportunity for you to make a significant impact.
How You'll Make An Impact
- Troubleshoot IT-related issues that require physical attention.
- Deliver computers in a ‘ready to use’ state to IT users.
- Provide ad-hoc training to IT users on common IT matters.
- Manage physical stock of devices and accessories, including CMDB updates.
- Perform regular inventory checks for relevant hardware.
- Coordinate logistics to ship and move devices across locations.
- Handle warranty cases in coordination with OEM vendors.
- Provide support to end users, IT equipment, software in meeting rooms and similar user collaboration/common areas as part of desk-side support
- Basic to medium understanding of Networking technologies ( Routers, LAN SW, Wireless ) in order to act as remote hands for the Corporate Network support team
- Formal qualification in IT from an accredited university or college, or an apprenticeship in information technology.
- Two years of professional experience in IT support.
- Fluency in local and English languages, with excellent communication skills.
- Proactive, solution-oriented mindset with the ability to work independently.
- Legal authorization to work in the applied location (no visa sponsorship).
- At Hitachi Energy, we foster a collaborative and innovative work environment.
- We offer opportunities for professional growth and development.
- Join us to be part of a team that values diversity and inclusion.
Apply now
Location South Boston, Virginia, United States of America Job type Full time Experience Experienced Job function IT, Telecom & Internet Contract Regular Publication date 2025-04-03 Reference number R0086341
