What are the responsibilities and job description for the Retail Showroom and Sales Manager position at Hitched?
Retail Showroom and Sales Manager
The full-time Retail Showroom and Sales Manager at Hitched is responsible for the overall success of the showroom and for ensuring that customers receive the excellent in-store shopping experience and customer service that the Hitched brand is known for. The role focuses on engagement ring sales, managing a team of jewelry sales associates, aiding upper management with driving appointments and maximizing revenue, and forming strategic local partnerships.
ESSENTIAL FUNCTIONS
- Hire and train showroom staff
- Manage team scheduling and maximize productivity
- Manage team expenses and showroom budget
- Meet directly with engagement customers and other high-end clientele
- Meet or exceed sales goals and KPIs outlined by upper management
- CRM management, pipeline management, and deal forecasting
- Assist the operations team with order and inventory management
- Create sales orders and complete cost of goods reporting
- Generally, showcase a strong understanding of business fundamentals
- Maintain a clean, sanitized, and organized showroom floor and storage room
- Show leadership ability and capacity for growth beyond the showroom manager role
- Perform other internal and showroom duties as needed
YOU ARE
- A passionate advocate of the Hitched brand
- Experienced in sales, customer service and retail management
- Experienced in resolving unsatisfied customer issues or misunderstandings
- Experienced in face-to-face, phone, and email communication etiquette
- Experienced with Google Suite and comfortable with learning new software
- Able to demonstrate a track record of improving sales figures and other KPIs
- Knowledgeable of community events and other local happenings
- Someone who can work independently and bring new ideas to the table
- Available to work evenings and weekends on a full-time basis
- Willing to go above and beyond to ensure goals are met
WE OFFER
- $75K OTE
- Competitive pay packages with uncapped commissions
- Paid time off and sick leave
- Medical, dental, and vision
- 401(k)
- System and sales training
- Jewelry education & training
- Positive & safe work environment
- Opportunity to grow within the company
- Fully stocked kitchen with snacks & beverages
- Quarterly company-paid team events
- Hitched is closed 12/24 - 1/1 every year
- Hitched employees can purchase jewelry at a discount
- Hitched is an equal-opportunity employer
About Hitched
Hitched was founded by husband and wife Christopher and Stephanie Sammons in 2018 as a way to provide couples with the convenience and affordability they found lacking at traditional jewelry stores. Our mission at Hitched is to provide our customers with a shopping experience that embodies everything a wedding band symbolizes - love, trust, partnership, and forever. Not only do we want you to love your ring, but we want you to love the process of shopping for it - which means trusting whom you are buying from and having the support you need while making one of the most special purchases of your life. We strive to form a lasting partnership with each and every one of our customers. From our thorough educational resources to our excellent customer service and lifetime warranty, we're here for you for the big day and forever after.
Salary : $75,000
