Care Coordination Manager

Department: Client Services
Reports To: Director of Care
Location: Roseburg or Medford
Position Type: 1 FTE, 40 Hours/Week, EXEMPT
Work Type: In Person, Not Hybrid/Remote Eligible
Salary Note: Bilingual candidates are eligible for an additional $1.50 Bilingual Differential. This Bilingual Differential is not included in the salary range above.
Benefits Available: Read more at http://hivalliance.org/employment/benefits
Agency Overview: Read more at https://hivalliance.org/engage/careers-at-hivalliance/
External Applicants: Apply directly through our website, via the Agency Overview link. All applicants must submit a complete Job Application, Supplemental Questions, and resume via the Job Portal to be considered.

Please note: Recruiting scams are on the rise - Make sure to protect your information. HIV Alliance does not conduct interviews or ask for personal information (ID, Social Security, etc.) via text. Additionally, double check the email of who is communicating with you. Email communication from HIV Alliance uses @allianceor.org or comes from noreply@criterionhcm.com. Please report any suspicious activity to Human Resources at ostankey@allianceor.org and/or ldavis@allianceor.org .

We are hiring for one full time position in either Roseburg or Medford.

Position Summary: The Southern Care Coordination Manager coordinates programs that support the mission of the organization including Care Coordination, Pharmacist Consultation, Dental and other services to people living with HIV. The manager is responsible for supporting staff and ensuring that services are accessible and effective. They are responsible for ensuring contract compliance, implementation and evaluation of new projects, assessment of current initiatives and quality improvement initiatives. The manager will build and strengthen relationships with community partners and funders. They will also cover duties of Northern CC Manager when needed.

Essential Functions and Responsibilities:

General Management

Work with the Care Director to provide all aspects of program development and administration including planning and evaluation, issue identification and resolution, analysis and research, budgeting, policy development and revision.

Organized program record keeping and reporting , chart related policies and projects, including file maintenance, chart audit and storage

Development and monitoring of an annual program plan

Participation in Management Team meetings

Provide information to the Care Director for the preparation of timely quarterly reports for the Board of Directors and progress/final reports for program contracts/grants

Maintain and nurture relationships with key funders, policymakers, supporters and community influencers related to client services

Bridge building with those agencies where our mission overlaps

Staff Supervision & Support

Provide supervision, training and support for program employees and volunteers

Provide de-escalation support for clients in crisis and support staff in productively working with clients in crisis

Facilitate department meetings and provide relevant training, updates and opportunities for input

Support department lead positions in their roles

Ensure consistent communication with all employees

Client Care

Ensure that clients receive quality, competent and responsive care

Address client concerns and complaints appropriately

Ensure compliance with HIPAA and all related confidentiality/privacy requirements

Stay up-to-date with RWCA legislation and regulations pertaining to HIV case management

Stay up-to-date with HIV/AIDS disease and treatment issues

Equity and Quality

Support & champion the development and implementation of program equity goals

Ensure that staff can track data necessary to monitor progress toward equity goals and to identify disparities in care for PLWHA

Identify training & provide equity focused, culturally responsive supervision to staff

Support collection of client feedback on a regular basis and using that feedback to make program improvements

Ensure that staff concerns related to equity are addressed

Ensure that policies and procedures and consistently applied

Provide staff with opportunities to share input related to program equity goals

Other tasks as assigned, including training/cross-training other staff as needed

Required Qualifications:

At least three years of experience in delivery of care or services to vulnerable populations AND At least three years of coordination, management or leadership

Experience with motivational interviewing, case management, harm reduction and client- centered service

Ability to openly communicate and create an environment where employees, clients and partners feel respected

Excellent supervision skills, including supervising a large diverse team with a varying level of experience

Budgeting, administrative, financial management abilities and experiences

Effective spokesperson – ability to negotiate and represent agency

TB test (provided at agency)

Valid Oregon driver’s license, or valid out of state driver’s license with the ability to get an Oregon driver’s license within 30 days of establishing residency in Oregon, and a driving record sufficient to be covered by agency auto insurance policy.

Ability to pass agency criminal background check

Professional Competencies:

Interpersonal Communication & Conflict Management (proactively communicates effectively, listens carefully to others, exhibits acceptable standards of conduct, deals effectively with others in difficult situations, works to reduce tension & conflict)

Organizational Awareness (takes time to learn about agency culture, policies, and procedures; recognizes and balances the interest and impact of one’s department with those of other departments, programs, and the agency as a whole)

Embraces Change (actively identifies problems and opportunities for change, implements solutions where appropriate, maintains effectiveness & adjusts well when experiencing changes in work tasks, environment, processes, and requirements)

Living the Agency Vision & Values (demonstrates an understanding of agency vision and values, keeping the vision and values at the forefront of decision making)

Client & Customer Focused (keeps client and customer needs a primary focus; develops and sustains productive relationships with clients, customers, & partners)

Valuing Diversity (appreciates and leverages the capabilities, insights, & ideas of all individuals; works effectively with individuals of diverse style, ability, & motivation)

Physical Demands:

While performing the duties of this job, the employee is required to

• Repetitively use hands, including grasping, twisting/turning of wrists, and finger dexterity to perform various necessary clerical duties, such as typing and writing.
• Frequently use arms, including pushing and pulling to open & close drawers, cabinets, etc.
• Sit and/or stand for extended periods of time at an assigned station
• Bend, stand, and reach to be able to transport clients and to occasionally lift and carry up to 25 pounds for tasks such as building kits (harm reduction, naloxone, etc.) and assembling testing and educational materials.
• Use continuous clarity of vision at 20 inches or less for processing of paperwork

The physical demands described above here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Working Conditions, Travel, and Environment:

The duties of this job require individuals to be able to work in non-traditional and community-based settings. Additionally, the duties of this job include travel to other locations necessary to complete essential job functions, including the ability to transport self to job-related events and locations. This role requires regular reliable attendance, including:

• Ability to work flexible hours, including early mornings, evenings, and weekends
• Ability to work 5 days per week for a minimum of 40 hours per week
• Ability to work in loud, crowded, busy, or escalated environments
• Ability to drive at night and during various weather conditions safely