Care Coordinator

Department: Client Services
Reports To: Client Services Manager
Position Type: FTE 1.0, 40 hours/week, non-exempt

Bilingual candidates are eligible for an additional $1.50 Bilingual Differential. This bilingual differential is not included in the salary above.

Eligible for benefits.

Application Instructions: All applicants must submit a complete Job Application, Supplemental Questions, and resume via the Job Portal to be considered.

Please note: Recruiting scams are on the rise - Make sure to protect your information. HIV Alliance does not conduct interviews or ask for personal information (ID, Social Security, etc.) via text. Additionally, double check the email of who is communicating with you. Email communication from HIV Alliance uses @allianceor.org or comes from noreply@criterionhcm.com. Please report any suspicious activity to Human Resources at ostankey@allianceor.org and/or ldavis@allianceor.org .

Position Summary

This position works with clients to develop a care plan that will lead to stability, self-sufficiency, and create conditions amenable to client self-management of their health. Care coordinators will participate on the team of providers, and may be the lead of that team.

The role of the Care Coordinator includes assisting the client in accessing medical programs. This includes CAREAssist, OMIP, Medicaid, Medicare, FHIAP. COBRA/Portability, private insurance, Pharmaceutical Patient Assistance, Debt Forgiveness programs, and other local, state and federal medical assistance programs. Ongoing advocacy and support is provided to the client in order to maintain access to medical assistance programs, and minimize any break in access to medical care.

This position will assist clients in accessing private and government social services to meet basic needs such as housing, transportation and food, as well as alcohol and drug programs, mental health services, vocational programs and SSI/SSDI. The Care Coordinator facilitates this access through the provision of referrals, and additional coordination or advocacy as needed.

In addition, this position coordinates access to support services provided through the Ryan White Treatment Modernization Act of 2006.

Essential Functions and Responsibilities

Client Care

• Client identification, outreach and engagement
• Psychosocial assessment of need;
• Provide direct one-on-one and phone care coordination services
• Visit accompaniment services
• Make appropriate referrals, including follow up and documentation.
• Conduct phone and face-to-face assessments and annual reassessments
• Development of a service plan or care plan
• Advocate with other case managers and other service providers on behalf of our clients
• HIV education, including explanation of available services, and partner programs
• Implementation of the care plan by linking with service delivery systems;
• Monitoring of service delivery and reassessment of needs
• Meet with clients in person on a drop-in and scheduled basis

Support

• Maintain up to date referrals for clients in our service area
• Develop and strengthen relationships with service providers in our service areas
• Maintain up to date information regarding OR Medical Assistance programs Maintain up-to-date HIV knowledge;
• Maintain up to date information regarding other benefits and entitlements programs available in Oregon.
• Maintain up-to-date and accurate client records, including CareWare
• Participate in required training pertaining to case management
• Participate in necessary meetings
• Assist Director with all necessary reports
• Participate in agency teams
Other duties as defined by Director and Ryan White Principles and Standards

Required Qualifications

Bachelor’s Degree in Social Work/Human Service related field or 2 years full-time case management or related experience

Bilingual in English and Spanish preferred but not required

Client-centered service experience

Experience working with clients who have substance abuse and/or mental health issues

Detail-oriented

Self-manager/self-motivated and solution focused

Ability to work with diverse populations

Knowledge of local and statewide social service providers

Excellent written and oral communication skills

Working knowledge of databases

Record-keeping & organizational skills

Willing to be part agency & department teams

Valid Oregon Driver's license, or valid out of state driver's license with the ability to get an Oregon Driver's license within 30 days of establishing residency in Oregon, and a driving record sufficient to be covered by agency auto insurance policy

TB test provided by agency

Ability to pass agency criminal background check

Physical Demands

While performing the duties of this job, the employee is required

• Repetitive use of hands such as grasping, twisting/turning of wrists, and finger dexterity necessary to perform various clerical duties such as typing, writing and maintaining files.
• Frequent use of arms such as pushing/pulling to open and close drawers and cabinets.
• Ability to sit for extended periods of time at assigned station.
• Ability to bend and/or reach, and to occasionally lift and carry up to 25 pounds (boxes of copy paper and/or files for storage).
• Continuous clarity of vision at 20 inches or less for normal processing of work

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Working Conditions, Travel and Environment

The duties of the job require regular attendance

• 5 days per week for a minimum of 40 hours per week, in office
• Must be available to work before 9:00 am, after 5:00 pm or on weekends, as required
• Work is performed in a communal, open space, cubicle environment. Frequent interruptions will occur.

Travel to other locations as necessary to complete essential functions

HIV Alliance prohibits discrimination based on race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information, HIV antibody status or any other factor protected by law or association with any of these classes, in its services, employment, or use of volunteers.

HIV Alliance is a community united to stop the spread of the HIV epidemic. We strive to create an environment where everyone is empowered to reach their full potential. We value the diverse perspectives that each of us brings to this work, understanding the influences of culture, race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information and HIV status in shaping our life experiences. We pledge to listen and ask questions before making judgments, and to continue to educate ourselves and each other. We recognize that we will only be successful against the HIV epidemic in a culture where oppression is not tolerated.