Long Term Rental Assistance (LTRA) Case Manager

Department: Alliance for Community Wellness
Reports To: Outreach Manager
Position Type: 1.0 FTE, 40 hours/week nonexempt

Bilingual candidates are eligible for an additional $1.50 Bilingual Differential. The bilingual differential is not included in the salary range above.

Eligible for benefits.

Application Instructions: All applicants must submit a complete Job Application, Supplemental Questions, and Resume via the Job Portal to be considered.

P lease note: Recruiting scams are on the rise - Make sure to protect your information. HIV Alliance does not conduct interviews or ask for personal information (ID, Social Security, etc.) via text. Additionally, double check the email of who is communicating with you. Email communication from HIV Alliance uses @allianceor.org or comes from noreply@criterionhcm.com. Please report any suspicious activity to Human Resources at ostankey@allianceor.org and/or ldavis@allianceor.org .

Position Summary

This position provides intensive case management for individuals who were previously unhoused and recently moved into permanent housing. This position works with clients to develop a plan to address immediate needs and will lead to housing stability and create conditions of self-management. The LTRA Case Manager will participate on the team of providers including outreach workers, community health workers, and other case management roles. The LTRA Case Manager will link the client to specific programs as needed such as health insurance, social security benefits, income attainment, medical, and social assistance programs as well as harm reduction strategies and information. The role of the LTRA Case Manager includes meeting with supporting clients with resource navigation, housing planning and stability, and navigation toward medical stability. The Outreach Worker will develop and maintain relationships with key community partners including Lane County WorkSource, behavioral health providers, property managers, hospital social workers, etc.

Essential Functions & Responsibilities

1:1 Trauma Informed Care Intensive Case Management

Work on housing stability plans and sustainability through employment or other means of income

Engage in Outreach and Advocacy with unhoused populations through Coordinated Entry

Conduct Front Door Assessments as needed

Engage housed clients to build rapport and strengthen relationship

Provide systems navigation to remove barriers to housing and facilitate access

Empower clients to develop and utilize independent living skills and strategies

Facilitate individual or group vocational and life skills trainings for participants

Deliver Harm Reduction services to participants as appropriate

Deliver basic needs supplies such as food, water, wound care supplies, etc.

Proactively seek out and develop relationships to encourage positive relations between the agency and other organizations.

Assessment of needs, identification of client strengths and development of individualized housing care plan that addresses barriers to obtaining and maintaining housing

Assist clients in identifying and accessing community programs and other resources

Provide direct one-on-one and phone housing navigation services

Maintain client records in a timely manner, utilizing HMIS and other data systems

Make appropriate referrals, including follow up and documentation

Advocate with other case managers and other service providers on behalf of our clients

Provide HIV education, including explanation of available services, and partner programs to all clients

Monitoring of service delivery and reassessment of needs

Provide client transportation for client appointments and other treatment needs as needed

Develop and implement care plans that acknowledge trauma, both current and past

Ensures confidentiality and maintains up-to-date and accurate client records

Participate in necessary meetings

Assist with all necessary reports

Participate in required training

Performs related duties and fulfills responsibilities as defined by supervisor

Required Qualifications

2 years experience or combination of education or work experience in social services

Ability to communicate effectively verbally and written with client, staff and partners

Ability to utilize motivational interviewing to support clients

Ability to stay calm, kind, non-judgmental with a variety of vulnerable clients.

Communicates effectively and respectfully within the context of varying beliefs, behaviors, orientations, identities and cultural backgrounds.

Excellent problem solving and organizational skills

Willingness to engage in conversations sex and drug use

Experience with chart notes, file maintenance, data entry

Good follow through and task management skills

Ability to maintain professionalism, which maintains a safe, respectful, and productive environment for clients, volunteers, and staff.

Ability to work in busy and dynamic environment

Desire to work with diverse populations

Ability to transport clients safely in own vehicle or agency vehicle

Ability to work with clients in crisis, in a variety of settings

Ability to sit and stand for long periods

Ability to pass agency criminal background check

Valid Oregon Driver's license, or valid out of state driver's license with the ability to get an Oregon Drivers license within 30 days of establishing residency in Oregon, and a driving record sufficient to be covered by agency auto insurance policy

TB test (provided by the agency)

Physical Demands

While performing the duties of this job, the employee is required

• Repetitive use of hands such as grasping, twisting/turning of wrists, and finger dexterity necessary to perform various clerical duties, such as typing and writing.
• Frequent use of arms such as pushing and pulling to open and close drawers and cabinets
• Ability to sit or stand for extended periods of time at an assigned station
• Ability to bend, stand, and reach to be able to transport clients and to occasionally lift and carry up to 25 pounds (harm reduction kits, naloxone kits, testing and education materials)
• Continuous clarity of vision at 20 inches or less for processing of paperwork

The physical demands described above here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Working conditions, Travel and Environment

The duties of this job require individuals be able to work in non-traditional and community-based settings

The duties of this job require regular attendance

• Ability to work flexible hours, including early mornings, evenings, and weekends
• Ability to work in a variety of community settings, including those that are crowded and noisy
• Ability to work 5 days per week for a minimum of 40 hours per week

Travel to other locations as necessary to complete essential job functions

HIV Alliance prohibits discrimination based on race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information, HIV antibody status or any other factor protected by law or association with any of these classes, in its services, employment, or use of volunteers.

HIV Alliance is a community united to stop the spread of the HIV epidemic. We strive to create an environment where everyone is empowered to reach their full potential. We value the diverse perspectives that each of us brings to this work, understanding the influences of culture, race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information and HIV status in shaping our life experiences. We pledge to listen and ask questions before making judgments, and to continue to educate ourselves and each other. We recognize that we will only be successful against the HIV epidemic in a culture where oppression is not tolerated.