Supportive Housing Navigator

Department: Client Services
Reports to: Supportive Housing Program Manager
Position Type: FTE 1.0, 40 hours/week, non-exempt

Bilingual candidates are eligible for an additional $1.50 Bilingual Differential. This bilingual differential is not included in the maximum salary above.

Eligible for benefits.

Application Instructions: All applicants must submit a complete Job Application, Supplemental Questions, and resume via the Job Portal to be considered.

Please note: Recruiting scams are on the rise - Make sure to protect your information. HIV Alliance does not conduct interviews or ask for personal information (ID, Social Security, etc.) via text. Additionally, double check the email of who is communicating with you. Email communication from HIV Alliance uses @allianceor.org or comes from noreply@criterionhcm.com. Please report any suspicious activity to Human Resources at ostankey@allianceor.org and/or ldavis@allianceor.org .

Position Summary

This position works with clients to develop a housing plan that will lead to housing stability and create conditions of self-management leading to medical adherence. The Supportive Housing Navigator will participate on the team of providers, and may be the lead of that team. The role of the Supportive Housing Navigator includes assisting clients in finding housing placement, enhancing and developing client life skills, creating and reviewing client budgets. The Supportive Housing Navigator will link the client to specific programs as needed such as health insurance, social security benefits, and other medical, and social assistance programs. Ongoing advocacy and support are provided to the client in order to maintain access to medical assistance programs, and minimize any break in access to medical care. The Supportive Housing Navigator facilitates this access through the provision of referrals and additional coordination or advocacy as needed.

Essential Functions & Responsibilities

Advocacy

Helping and empowering clients to develop and utilize independent living skills and strategies

Facilitating individual or group vocational and life skills trainings for clients who are receiving housing assistance from HIV Alliance

Conducting outreach to recruit owners, landlords, and property managers

Presents and distributes information about the program at local service organizations, homeless shelters, and other housing providers
Proactively seek out and develop relationships to encourage positive relations between the agency and other organizations.

Compiling statistical reports.

Psychosocial assessment of needs, identification of client strengths and development of individualized housing care plan that addresses barriers to obtaining and maintaining housing

Assist clients in identifying and accessing community programs and other resources

Provide direct one-on-one and phone housing care coordination services

Conduct weekly home visits to assess housing stabilization

Maintain client records in a timely manner

Make appropriate referrals, including follow up and documentation

Conduct phone and face-to-face assessments and annual reassessments

Advocate with other case managers and other service providers on behalf of our clients

Provide HIV education, including explanation of available services, and partner programs to all clients

Monitoring of service delivery and reassessment of needs

Provide client transportation for client appointments and other treatment needs as needed

Develop and implement care plans that acknowledge trauma, both current and past

Performs related duties and fulfills responsibilities as required

Attends community meetings as assigned

Meet with clients in person on a drop-in and scheduled basis

Support

Maintain up-to-date referrals for clients

Develop and strengthen relationships with service providers and landlords

Maintain up to date information regarding OR Medical Assistance programs Maintain up-to-date HIV knowledge;

Maintain up-to-date information regarding other benefits and entitlements programs available in Oregon

Maintain up-to-date and accurate client records, including CareWare

Participate in required training pertaining to case management

Participate in necessary meetings

Assist Director with all necessary reports

Participate in agency teams

Other duties as defined by Director and Ryan White Principles and Standards

Required Qualifications

Bachelor’s Degree in Social Work/Human Service related field or 2 years full-time case management or related experience

Client-centered service experience

Experience working with clients who have substance abuse and/or mental health issues, including those experiencing crisis

Experience and desire to work with clients who experience housing instability

Detail-oriented

Ability to maintain compassionate communication with clients experiencing crisis or expressing frustration

Must be flexible in working with populations that have a history of poor follow-through with appointments; persistence is key

Understanding of trauma informed care and ability to consistently provide care that is respectful and trauma informed

Ability to pass agency criminal background check and drug screen.

Valid Oregon Driver's license, or valid out of state driver's license with the ability to get an Oregon Driver's license within 30 days of establishing residency in Oregon, and a driving record sufficient to be covered by agency auto insurance policy.

TB test (provided by the agency).

Physical Demands

While performing the duties of this job, the employee is required

• Repetitive use of hands such as grasping, twisting/turning of wrists, and finger dexterity necessary to perform various clerical duties, such as typing and writing.
• Frequent use of arms such as pushing and pulling to open and close drawers and cabinets
• Ability to sit or stand for extended periods of time at an assigned station
• Ability to bend, stand, and reach to be able to transport clients and to occasionally lift and carry up to 25 pounds (harm reduction kits, naloxone kits, testing and education materials)
• Continuous clarity of vision at 20 inches or less for processing of paperwork

The physical demands described above here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

Working conditions, Travel and Environment

The duties of this job require individuals be able to work in non-traditional and community-based settings

• Work is performed in a communal, open space, cubicle environment. Frequent interruptions will occur

The duties of this job require regular attendance

• Ability to work flexible hours, including early mornings, evenings, and weekends
• Ability to work 5 days per week for a minimum of 40 hours per week, in office

Travel to other locations as necessary to complete essential job functions

HIV Alliance prohibits discrimination based on race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information, HIV antibody status or any other factor protected by law or association with any of these classes, in its services, employment, or use of volunteers.

HIV Alliance is a community united to stop the spread of the HIV epidemic. We strive to create an environment where everyone is empowered to reach their full potential. We value the diverse perspectives that each of us brings to this work, understanding the influences of culture, race, color, religion, national origin, ancestry, citizenship status, physical or mental disability, age, sex, sexual/affectional orientation, gender identity, gender expression, marital or partnership status, veteran status, political affiliation or belief, genetic information and HIV status in shaping our life experiences. We pledge to listen and ask questions before making judgments, and to continue to educate ourselves and each other. We recognize that we will only be successful against the HIV epidemic in a culture where oppression is not tolerated.