Counter / Expo

Job Title: Expo/Counter

Department: Bakery & Cafe

Reports To: Front of House Manager

Job Overview:

The Counter Person at Hive Collective is responsible for providing exceptional service to guests through efficient management of the bakery and grab-and-go line. This includes taking food and beverage orders, reservations, packaging products, slicing bread, preparing pastries, and assisting servers and cashiers during peak hours. The role also extends to supporting evening dinner service, ensuring a smooth and enjoyable experience for all guests. The role requires adherence to company standards and procedures to ensure a consistent and high-quality guest experience.

The Counter Person is expected to maintain a professional appearance in line with Hive Bakery & Cafe standards. This role requires strong organizational skills, attention to detail, and a willingness to learn and adapt in a fast-paced environment.

Key Responsibilities

Guest Interaction:

• Provide courteous and professional service as per the training manual.
• Ensure accurate input of orders into the POS system and assist guests with inquiries.
  
  

Order Management:

• Take and enter beverage and food orders accurately.
• Efficiently pack and package food items, adhering to the company’s standards.
  
  

Operations:

• Follow standard operating procedures for transaction processing and food packaging.
• Maintain cleanliness and organization of the counter area.
• Execute opening and closing duties as per the established guidelines.
  
  

Team Support:

• Assist cashier and other counter employees during peak hours.
• Maintain accurate financial records, including managing discounts and comps.
• Respond promptly to spills and ensure a safe environment for guests and team members.
  
  

Product Knowledge:

• Stay informed about menu offerings, special events, and any special orders.
  
  

Compliance:

• Follow all sanitation and safety standards.
• Adhere to company policies and maintain confidentiality.
  
  

Benefits For You:

• Dynamic and supportive work environment that values and prioritizes God, family, and work.
• Opportunities for professional growth and development
• Engaging and collaborative company culture
• 50% Hive Collective employee discount to you and immediate family members
• Paid holidays, personal/sick days, and vacation after initial employment period (fulltime employment only); No work on Sundays (fulltime and parttime employment)
• After 90 days of fulltime employment, option to join Hive’s healthcare plan.
• After 1 year of fulltime employment: 10 paid vacation days, and option to join Hive’s 401k plan with 3% matching.
  
  

Competencies: Guest Service Excellence; Attention to Detail; Team Collaboration; Adaptability; Hospitality

Requirements:

What You Background Should Look Like

Education: High school diploma or GED preferred.

Skills:

• Professional communication and social skills.
• Strong written and spoken English communication, with basic math and computer skills.
• Capable of lifting and carrying trays of food and beverages safely.
  
  

Experience:

• Previous experience in a similar role is beneficial but not required.
• Understanding of basic food safety and handling procedures.
  
  

Physical Requirements:

• Ability to stand and walk for 8–10 hours.
• Capable of lifting up to 50 pounds and working in confined spaces.
• Flexibility to work weekends and holidays as needed.