What are the responsibilities and job description for the Operations Specialist position at Hive Financial Systems?
Operations Specialist
Hive Financial Systems brings together decades of industry experience with sophisticated automation and technology expertise. Our focus is in the sub-prime consumer lending vertical. Consumer lending continues to be in a state of disarray in a market that has yet to reconcile with the mistakes made leading up to the financial crisis. This psychological barrier in conjunction with the current regulatory environment has contributed mightily to incredibly tight consumer underwriting standards from traditional lenders (i.e. banks) despite the fact interest rates are very low and institutional capital has found its way back into the credit market. At its simplest, the demand for alterative credit options is there, but the supply is not. It is very apparent that this market shortfall has created an arbitrage opportunity for unparalleled risk adjusted returns when compared to similar opportunities. The only question is whether market entrants have the skill and depth of knowledge to underwrite consumers by incorporating massive amounts of public and private data that has been ignored in making credit decision and if these companies can secure enough capital to effectively scale.
Job Summary:
As an Operations Specialist in a Fintech company, you will play a key role in supporting the day-to-day operations, ensuring smooth execution of compliance adherence, and workflow optimization. This role requires strong organizational skills, attention to detail, and the ability to collaborate across departments to enhance operational efficiency.
Key Responsibilities:
- Assist in managing operational processes, including monthly reporting, audits investigating complaints.
- Support compliance and regulatory reporting to ensure adherence to industry standards.
- Coordinate between internal teams (finance, customer service, and product) to streamline workflows.
- Track and analyze operational data to identify inefficiencies and recommend process improvements.
- Respond to departments and partner inquiries related to changes, updates and operational procedures.
- Assist in onboarding new vendors, partners, and customers, ensuring documentation is complete.
- Monitor service-level agreements (SLAs) and escalate operational issues as needed.
- Support the implementation of new tools, automation, and technology upgrades.
Required Qualifications:
- Bachelor's degree in business administration, Finance, Operations, or a related field.
- 1-3 years of experience in operations, administration, or a related role (preferably in fintech, banking, or financial services).
- Proficiency in Microsoft Office (Excel, Word, PowerPoint) and cloud-based tools (Google Workspace).
- Strong understanding of financial transactions, payments, and operational workflows.
- Excellent analytical and problem-solving skills.
- Strong communication skills and ability to work cross-functionally.
- High attention to detail and ability to manage multiple tasks efficiently.
- This job is in the office Monday-Wednesday weekly.
