What are the responsibilities and job description for the Engagement Manager position at Hive Science?
Hive Science is a tech start-up whose technologies are in use by many of the world’s largest brands including Land Rover, Edward Jones & numerous other fortune 500 brands. The Hive platform is delivering novel intelligence at the intersection of quantitative social psychology, behavioral science & AI/ML to accelerate & transform how work is done. We’re looking for someone to join our team and get on board this rocket ship with us.
This is an exciting opportunity to be the first engagement manager in this fast-growing startup. This role will have responsibility for ensuring excellent customer delivery and satisfaction, while ensuring the proper SOPs are in place to enable a high-quality experience and enable further growth of our customer base.
Your number one priority will be flawless and excellent delivery of platform outputs for customers. This means constantly improving our SOPs and working with other Hive team members who are building & supporting use of the Hive platform. This may also mean creating and implementing new procedures or tools, as well as facing off with customers on Hive’s product & features roadmap.
This is both an operational role and a customer facing role, so we’re looking for someone who can wear both hats – ensuring that customers are satisfied, that platform experiences are delivered efficiently and flawlessly, and that all customer questions and needs are met.
We’re looking for someone who is as passionate about democratizing behavioral and social science as we are. As one of the earlier employees of Hive Science, this role carries huge potential upside. In addition, you will have the opportunity to help shape our future in exciting ways and take on increasing leadership responsibilities as we grow.
- Project management & delivery:
- Ability to evaluate and set up project management systems
- Ability to project manage across teams and customers
- Customer management:
- Ability to engage and build strong positive relationships with users
- Ability to onboard new customers
- Ability to lead customer meetings
- Working style:
- Must be hyper organized and detail oriented
- Strong interpersonal skills/emotional intelligence
- Extremely clear communication skills
- Very strong powerpoint & storytelling skills
- Ability to think on your feet and pick up slack where needed
- Behavioral/Social Science enthusiast
- Overall cool person, looking to work with a team of passionate people
- Education & work experience:
- MBA or other similar advanced degree
- Former consulting experience a plus
- 6 years of work experience in client-facing operational role
- Ensure smooth delivery of platform outputs & experiences with customers
- Ensure customers have timely responses to questions, build strong customer relationships & satisfaction
- Work with back of house scientists and engineering teams to refine and continuously improve standard operating procedures for delivering platform capabilities
- Work with customers to define platform enhancements and contribute to Hive platform roadmap
- Be able to work directly with customers and interface with technical back of house teams (data science, behavioral science, product, engineering)
- This is a hybrid role located in Minneapolis, MN. We are not considering remote applicants.
- Compensation to be discussed with candidate.
- Big long-term financial upside as part of a team building a potential unicorn disruption technology company, already post-product & post-revenue, with strong co-development agreements & contracts with numerous fortune 250 company CxOs.