What are the responsibilities and job description for the Consumer Services Manager position at Hkd Global Ltd?
Benefits:
Consumer Service Supervisor
Competitive salary based on candidate’s experience
- Paid holidays
- Paid vacation
- Life insurance
- Dental insurance
- Health insurance
- Vision insurance
- Excellent Customer Service Skills (strong communication skills)
- Knowledge of QuickBooks, Microsoft Office (primarily Excel) and general computer skills a must.
- Knowledge of warehousing and inventory control (good organizational skills)
- Some heavy lifting (50lbs)
- Good work ethic
- Conscientious- has company’s interest first
- Dependable
- Flexible in duties and responsibilities
- Courteous and works well with team
Consumer Service Supervisor
- Call Center lead person serving consumers via phone or email.
- Primary in training and overseeing temporary representatives.
- Identify potential product issues.
- Reviews reports generated from part sales.
- Maintain Consumer Log (Call & email contact) with detailed notes. This log is used to provide reporting to our customer as well as our sales staff.
- Utilize computer systems for consumer orders, payment processing, review and process invoices/reports for shipping, parts receipt and parts database.
- Maintain Master Files of model specifications and notes for Customer Service use.
- Assist with Owner’s Manual production and review/prep for new items
- Pick, pack and process consumer and sales shipments.
- Receiving of parts and supplies.
- Coordinate annual Physical Inventory.
- Review and reorganize warehouse locations as prep for incoming parts.
- As time allows, provide support to Operations Officer and sales team. Tasks include Sales Tax preparation, accounting input, filing shipping claims, sales projects as requested.
Competitive salary based on candidate’s experience
