What are the responsibilities and job description for the HVAC Field Supervisor position at HL Bowman, Inc.?
Join Legacy Service Partner's flagship brand as we embark on an exciting journey of growth and expansion. Over the past year, our Partner brands have demonstrated exceptional success. As we continue to thrive, we are seeking a dynamic Field Manager to lead charge in the expansion of Milford, CT.
About the Role : As the Field Manager you will be responsible for overseeing the day-to-day operations of either a team of HVAC Technicians, ensuring that all service, installation, and repair work is performed efficiently, safely, and in compliance with industry standards. This role involves managing a team of technicians, monitoring field operations, coordinating schedules, ensuring customer satisfaction, and upholding safety standards. You may also be responsible for being in the field while the operation takes off enabling our team to service as many calls as possible. .
About Us :
HL Bowman Inc was founded in 1954 on principles of hard work, strong ethics and goals of Providing Quality Service to our customers. We currently have openings for experienced and energetic residential HVAC Technician that will help us to deliver our quality service to even more customers in our area.
At HL Bowman Inc we pride ourselves in creating an excellent working environment by hiring the best technicians, training them better than anyone, and creating an environment where our technicians are our number one priority.
Over the past year, HL Bowman has demonstrated exceptional success, achieving a remarkable 100% growth in topline revenue from $20M to $40M. With the establishment of three additional locations and the expansion of our trades department, HL Bowman has doubled in size, now boasting a team of 100 dedicated employees.
Key Responsibilities :
- Supervise and manage HVAC field technicians, providing daily guidance, technical support, and performance feedback.
- Be on the field as needed as needed to run calls or conduct ride-alongs.
- Effectively leverage central functions (Call Center, Finance, Technology, Dispatch) Ensure that technicians adhere to company policies, industry standards, and safety regulations.
- Lead regular team meetings to discuss job progress, safety protocols, customer issues, and areas for improvement.
- Provide mentorship and ongoing training to field technicians, ensuring skill development and operational excellence.
- Monitor job progress and ensure timely completion of service and installation projects.
- Collaborate with the customer service and dispatch teams to ensure smooth communication and coordination between office and field operations.
- Adjust technician schedules as needed based on job priority, emergencies, and unforeseen circumstances.
- Conduct job site inspections to assess quality, safety compliance, and customer satisfaction.
- Ensure all work performed meets or exceeds company standards, regulatory requirements, and customer expectations.
- Monitor technician performance metrics, including job completion rates, callbacks, productivity, and customer feedback.
- Serve as the primary point of contact for escalated customer issues related to field operations.
- Address customer complaints and ensure issues are resolved to the customer's satisfaction.
Qualifications :
Interpersonal Qualifications :
Why You'll Want to Work Here :
Legacy Service Partners is an equal opportunity employer, considering all applicants for employment regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, sexual orientation, genetic information, or any other characteristic protected by state of federal law.
