CMDB Expert / Analyst at Princeton, NJ (Onsite)

Job Role: CMDB Expert / Analyst

Location: Princeton, NJ (Onsite)

Duration: Long Term Contract

Job Description:

Please see below JD for CMDB Analyst position.

• 3 to 7 years of IT experience and possesses advanced degree / diploma / certificate in a technical discipline.
• Possess understanding of IT infrastructure services (Data Center, End User Computing, Public cloud services such as Azure, AWS etc.) for managing CMDB. Basic awareness of Operational Technology (OT) infrastructure is desirable.
• Possess understanding of ServiceNow CMDB and related functionality such as Identification/Reconciliation, Common Services Data Model (CSDM), CI Class Manager, CMDB data exchange and update procedures, Application lifecycle management, Multisource CMDB
• Familiarity with ServiceNow CMDB integration methods (i.e., ServiceNow Service Graph Connector, ServiceNow API etc.), MID servers
• ServiceNow CMDB micro-certification (Configure the CMDB, CMDB Health) required.
• Demonstrated understanding of ITIL 3 or ITIL 4 fundamentals
• Awareness on Agile/Scrum methodologies and working on User stories in JIRA or ServiceNow desirable.
• Understanding on ServiceNow ITOM - Service Mapping, Discovery applications and related certifications CIS- Service Mapping or CIS-Discovery desirable.
• Awareness of IT / ITSM processes and workflows in pharmaceutical domain desirable
• Good communication skills (both written and verbal) to connect and work effectively with diverse IT teams and business stakeholders.