What are the responsibilities and job description for the Desktop Service Manager (CTH) position at HL Solutions LLC?
Job Details
Service Desk Manager
Location: San Diego, CA(Onsite)
Duration: 6 Months CTH
The Service Manager oversees and coordinates a range of critical IT services including Deskside and Service Desk functions, SCCM (System Center Configuration Manager), Tools Management, VDI, Exchange (Virtual Desktop Infrastructure), and Security Services. This role involves managing a team, optimizing processes, and ensuring the efficient and secure operation of these services. The Service Manager reports to the IT SDM and collaborates with cross-functional IT and operations teams.
Skills Required:
- Msp
- Desktop support
- Imaging
- SCCM
Qualifications:
- Bachelor's degree in IT, Computer Science, or a related field (or equivalent work experience).
- Proven experience in managing IT services, with a focus on SCCM, Tools, VDI, and Security.
- Strong knowledge of IT service management (ITSM) and ITIL best practices.
- Understanding of security principles and experience with security compliance standards.
- Excellent communication, problem-solving, and leadership skills.
- Experience with warehouse and asset management (if applicable).
- Relevant certifications, such as CompTIA Security , ITIL, or vendor-specific certifications, are a plus.
We are proud to be an Equal Employment Opportunity (EEO) and Affirmative Action employer. We at HL Solutions do not discriminate based on Race, Religion, Color, National origin, Sex, Sexual orientation, Gender identity, Gender expression, Age, and Disability status.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
