What are the responsibilities and job description for the Field Service Technician position at HM Cragg?

Job Description

Field Service Technician

Position Overview :

HM Cragg has been an industry leader in the backup power solutions space for over 40 years and has achieved 600% growth over the last 10. This past year has been another record setting year for the company with 35% revenue and 10% headcount increase, and we show no signs of slowing down. One important factor that has contributed to our continued success is that we are an employee-owned organization which fosters a culture of accountability and collaboration. In addition to competitive compensation and benefits, we also believe in providing our employee-owners opportunities to advance their careers and accelerate their individual growth - both personally and professionally.

The Field Service Technician will install, replace, and perform routine and preventive maintenance on critical power systems that protect the electrical grid, support telecommunication infrastructures, and keep data center traffic flowing. Whether you are an experienced technician, a mechanic looking for a new opportunity, or someone who is technically or electrically inclined, this could be the perfect role for you!

Reporting Relationship :

The Field Service Technician reports to the Service Manager

Responsibilities / Accountabilities

Install / replace battery systems, related accessories, and hardware
Install / replace power electronics equipment / hardware, including wiring and connections
Perform preventive maintenance and testing on battery and battery charging systems in UPS (Uninterruptible Power Supplies), Utility, and Telecommunication settings
Attend and participate in safety training
Adhere to all company and industry safety policies and procedures
Adhere to applicable customer, industry, and manufacturer's maintenance / installation methods and standards
Proper operation of basic tools and test equipment
Proper operation of material handling equipment
Continually train and develop to advance Field Service Technician responsibilities
Manage company provided van and tools

Skills / Knowledge

Basic electrical knowledge, or willingness to learn

Familiar with a range of tools, from wrenches to multimeters

Possess troubleshooting skills and be able to effectively operate basic equipment

Excellent communication and customer service skills

Familiar with Microsoft Office software

Personal Attributes

Demonstrates honesty and integrity in work and relationships

Demonstrates servant leadership principles with internal and external customers

Demonstrates innovation / creativity in work

Possesses strong work ethic and takes ownership of both company and client goals / objectives

Focused on understanding, meeting, and exceeding customer expectations

Focused on collaboration and teamwork for the mutual success of the company and its employees

Conforms to company policies and procedures and meets company goals and objectives; protects company assets and interests

Excellent attendance record

Travel Expectations

Up to 35% based on HMC projects and time of year

Qualifications :

High school diploma or equivalent

Must have and be able to maintain a current driver's license and acceptable driving record per HM Cragg insurance carrier standard

Must pass a physical exam, background check and pre-employment drug screening

Required travel to customer sites out of town for overnight and / or extended periods of time

Must be able to work flexible hours, days, and overtime, as needed

Ability to lift items up to 150 lbs. multiple times a day

Ability to obtain Class C Commercial Driver's License where required by state law

Must maintain compliance with DOT (Department of Transportation) random drug and alcohol screening requirements

At HM Cragg, we invest in your growth with training, tuition assistance, and development opportunities, including the potential for advancement within the company. You'll have a company vehicle, uniform and cell phone allowances, and per diem pay for overnight stays. We provide industry specific tools and safety gear. Most importantly, as an employee-owner, you will receive shares of stock in our company each year that you meet eligibility requirements! You will also enjoy benefits such as PTO and paid holidays, company-paid Life and Disability insurance, 401k match, and contributions to Medical, Dental, and Vision Insurance.

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