What are the responsibilities and job description for the Frontier Community Engagement Representative position at HM Group?
At HM Group, we believe in connecting people to what matters most. We’re on a mission to build Gigabit America—delivering blazing-fast fiber internet to communities across the country. But we don’t just connect homes; we build strong relationships in the neighborhoods we serve. That’s where you come in.
We are looking for an enthusiastic and community-driven Frontier Community Engagement Representative to represent Frontier in local neighborhoods. In this role, you’ll act as a bridge between the community and one of the nation’s top fiber internet providers, helping to promote awareness, answer questions, and build lasting relationships.
You’ll be the local face of Frontier, engaging with residents, businesses, and community leaders to foster trust and excitement about Frontier’s fiber expansion and services. This is a dynamic, people-first role that blends grassroots marketing, public relations, and customer engagement. You’ll work closely with Frontier’s sales, marketing, and fiber expansion teams to build visibility and trust in both new and existing service areas.
Frontier Community Engagement Representative Responsibilities:
Represent Frontier Communications at community events, fairs, and neighborhood activations
Connect with residents and stakeholders to provide information, answer questions, and build positive awareness of Frontier’s services
Work with our internal outreach and marketing teams to develop and execute localized engagement strategies
Host and support “Meet Frontier” events and information sessions
Collaborate with city officials, HOAs, local businesses, and nonprofit organizations to support Frontier’s rollout
Gather community feedback and share insights to improve overall customer engagement
Distribute flyers, door hangers, and event materials in designated areas
Serve as a friendly, knowledgeable, and visible presence in Frontier’s target communities
What we look for in a Community Engagement Representative:
2 years of experience in community engagement, outreach, customer service, field marketing, or a related area
Outgoing personality with strong people skills—you love meeting new people and making connections
Excellent communication skills, both in-person and written
Local knowledge of the area and its neighborhoods
Reliable transportation
Willingness to work evenings or weekends as needed for events
A self-starter attitude with a passion for community impact
