What are the responsibilities and job description for the Customer Service Representative position at - HM Pacific Northwest, Inc.?
Line of Business : RMCPay Range : $54,900.00 – $67,703.33Customer Service Representative for Readymix and Aggregates
About Us
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Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.
What You'll Be Doing
- Respond to inbound customer calls, emails, and chat inquiries in a professional and timely manner.
- Resolve customer issues by identifying problems, researching solutions, and implementing effective responses.
- Document interactions and update customer accounts in our system with accurate details.
- Collaborate with other team members to ensure a seamless customer experience.
- Maintain up-to-date knowledge of company policies, products, and services.
What Are We Looking For
Work Environment
Our Customer Service Representatives work in a dynamic and supportive environment. You will be part of a collaborative team that values open communication and continuous improvement. The role involves working in an office setting with standard office equipment and technology. Flexibility in working hours may be required to accommodate different time zones and customer needs.
What We Offer
Medical, Dental, and Vision along with Prescription Drug Benefits.
Equal Opportunity Employer - Minority / Female / Veteran / Disabled
Salary : $54,900 - $67,703
