What are the responsibilities and job description for the Working Account Manager position at HM Solutions Inc?
Working Account Manager / Janitorial Supervisor
The Account Manager / Janitorial Supervisor is a working position that performs cleaning duties and supervises the work activities of janitorial staff on all shifts at our client's facility. Duties include but are not limited to : Assigning work tasks to the staff, inspecting work, investigating and correcting customer complaints regarding janitorial services, training employees, coaching and counseling on performance, and recommending terminations when necessary.
Normal work schedule is 6 : 00 am until 2 : 00 pm Monday through Friday. Variations in this schedule may be needed based on circumstances or business needs.
ESSENTIAL DUTIES :
- Maintain good client relations.
- Resolve all customer issues in a timely manner.
- Participate in interviewing, make hiring decisions, and train new hires.
- Enforces policy and procedures. May be required to discipline, suspend or terminate employees.
- Maintains distribution and delivery of supplies and equipment to custodial staff.
- Ability to provide leadership to the janitorial team
- Monitor and inspect to ensure quality control expectations are met
- Manage expenditures such as labor and supplies to budget
- Manage schedules to ensure contract compliance
- Review employee performance and be able to execute training and corrective action plans
- Complete all quality control programs in accordance with company guidelines
- Ability to self-manage daily activities without supervision.
Skills and Knowledge
