Billing and Collections Supervisor

Company Overview:

At HME Home Medical, we believe in creating a positive and supportive work environment. Our core values—care, competency, respect, and joy—guide everything we do. We’re passionate about delivering exceptional service to our customers while fostering a culture of growth, collaboration, and happiness.

Position Summary:

The Billing & Collections Supervisor is responsible for overseeing the billing department’s daily operations, ensuring accurate and timely invoicing. This position involves coordinating with various departments to resolve billing issues, maintaining compliance with company policies and industry regulations. The Billing & Collections Supervisor oversees a team responsible for accurately processing billing invoices, ensuring timely payment collections, resolving billing discrepancies, and maintaining comprehensive billing records.

Responsibilities and Duties:

• Effectively addressing inquiries raised by the Patient Account Representatives or other departments.
• Oversee daily operations of billing and collections department.
• Ensure accuracy and efficiency in billing processes and patient invoices.
• Supervise and mentor billing and collection team, providing guidance and support to ensure high performance and professional development.
• Provide training and coaching evaluations for team members.
• Address escalated customer inquiries and complaints related to billing and collection accounts.
• Ensure accuracy of billing data and compliance with company policies.
• Develop, implement, and maintain billing procedures and documentation.
• Prepare and present regular reports on service metrics, team performance, and customer satisfaction.
• Work productively with third-party billing agencies, fostering teamwork and mutual support.
• Identify opportunities for process improvements and efficiency in billing process and procedures.
• Maintain up-to-date knowledge of insurance and IRS rules and regulations.
• Work closely with internal teams to ensure seamless experience for clients and support overall business objectives.
• Willingly accepts other duties as assigned.

Minimum Knowledge, Experience & Skills Requirements:

Education

• Associate degree in finance, accounting, business administration, or related field (required)

Experience

• 3 -5 years in healthcare billing operations or a similar role within a financial institution (required)
• 1-2 years of strong leadership and customer management skills (required).

Knowledge and Skills

• Must maintain privacy and confidentiality of all staff and clients in line with HIPAA standards.
• Demonstrates understanding of revenue cycle policies and procedures.
• Friendly and service oriented; articulate and responsive to customers.
• Demonstrated time management and priority setting skills; performs work independently with minimal supervision.
• Ability to learn and use various financial applications and payer websites to check claim status, eligibility, and authorization status.
• Knowledge of payer reimbursement methodologies and ability to understand insurance correspondence and resolve variances.
• Ability to understand the UB04 and HCFA 1500 claim forms and coding requirements for each form.
• Must maintain professionalism, including professional phone etiquette.

Essential Functions & Work Requirements:

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication.
• Attention to detail to ensure overall patient care.
• Able to read and write at a high school graduate level.
• Able to lift 10 to 20 pounds.
• Able to sit or stand for extended periods of time.
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Available to work (40 hours/week) Monday- Friday during our normal business hours (8:30 – 5:00).

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.

Job Type: Full-time

Pay: $30.00 - $34.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Monday to Friday

People with a criminal record are encouraged to apply

Education:

• Associate (Required)

Experience:

• Healthcare billing operations: 3 years (Required)
• Leadership: 1 year (Required)

Ability to Relocate:

• Green Bay, WI 54301: Relocate before starting work (Required)

Work Location: In person

Salary : $30 - $34