Branch Customer Service Representative- Farmington

Job Description

Job Description

Join HME Specialists in Farmington, New Mexico, as a Full-Time Branch Customer Service Representative and immerse yourself in a vibrant, customer-centric environment. Here, you'll have the opportunity to directly impact patients' lives by providing essential medical supplies and solutions. Engaging with our dynamic team, you'll tackle challenges head-on, fostering empathy and responsiveness that sets us apart in the industry. As an onsite team member, you'll build strong connections with both colleagues and customers, contributing to a collaborative atmosphere that thrives on energy and forward-thinking. Your role will not only enhance your problem-solving skills but also empower you to make meaningful contributions to the community we serve.

You will be given great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. Step into a position where your expertise can shine and every day presents a chance to make a difference. Apply now to be a part of an exciting journey with us!

HME Specialists : Our Mission

We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.

What would you do as a Branch Customer Service Representative

Are you ready to embark on an exciting career where you make a tangible difference in people's lives every day? HME Specialists, New Mexico's largest local medical equipment and supply company, is seeking dedicated individuals to join our rapidly expanding team. In this role, you'll engage directly with customers, recording vital information and assisting with their needs in a fast-paced, supportive environment.

Your essential duties will include answering inbound calls, handling patient demographics, and ensuring exceptional service recovery for dissatisfied customers. With opportunities for career growth and a focus on excellent customer service, you'll thrive in our energetic workplace. We offer attractive benefits, including health, dental, and vision insurance, generous paid time off, and enticing employee discounts.

If you have a year of customer service experience and a passion for helping others, we want to hear from you! Submit your resume TODAY and become part of our dedicated team at HME Specialists!

What we're looking for in a Branch Customer Service Representative

To excel as a Full-Time Branch Customer Service Representative at HME Specialists, you will need a unique blend of interpersonal and organizational skills. Strong communication abilities are crucial, as you'll frequently engage with customers both over the phone and in-person, addressing their needs with empathy and clarity. Problem-solving skills are essential for effectively resolving complaints and ensuring customer satisfaction. Additionally, attention to detail will help you accurately record patient information and process orders, while time management skills will allow you to handle multiple tasks efficiently, from answering calls to managing walk-in customers. A proactive attitude is important, as you will frequently need to anticipate customer needs and recommend appropriate services.

Finally, a commitment to maintaining excellent customer service standards and upholding the company's values is vital for fostering a positive experience for both patients and team members alike.

Join us!

If you think this job is a fit for what you are looking for, great! We're excited to meet you!