What are the responsibilities and job description for the Branch Customer Service Representative- Las Cruces position at HME Specialists LLC?
Join HME Specialists as a Full-Time Branch Customer Service Representative in vibrant Las Cruces, NM! This onsite position offers a unique opportunity to engage directly with customers in a dynamic environment where your problem-solving skills and empathetic nature can truly shine. You'll be part of an energetic team dedicated to enhancing the customer experience and providing tailored solutions in the medical supply industry. Your contributions will make a meaningful impact on the lives of those we serve, ensuring they receive top-notch support and care. Here, you'll foster professional growth and collaborate with forward-thinking individuals who share your passion for customer-centricity and service excellence.
If you're looking for a fulfilling role where you can make a difference every day, this is the position for you. You can get great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. Take the leap and join our mission to empower our community through exceptional service!
A LITTLE ABOUT HME SPECIALISTS
We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.
YOUR ROLE AS A BRANCH CUSTOMER SERVICE REPRESENTATIVE
As a Full-Time Branch Customer Service Representative at HME Specialists in Las Cruces, NM, you will play a pivotal role in enhancing customer satisfaction within the medical supply industry. Your day-to-day responsibilities will include answering and distributing incoming calls, ensuring all Patient Demographics are accurately recorded. You will assist walk-in customers, manage faxes, and complete various assigned projects. Engaging with customers both over the phone and in-person, you'll receive orders for delivery, pick-up, or changes in service, while also determining charges, collecting co-pays, and inputting data into our information system. For CPAP/BIPAP customers, you'll download data cards and coordinate with physicians on necessary documentation.
Your strong problem-solving skills will be essential as you address service complaints and work to ensure a seamless recovery experience for our valued customers. Join us in making a positive difference every day!
REQUIREMENTS FOR THIS BRANCH CUSTOMER SERVICE REPRESENTATIVE JOB
To thrive as a Full-Time Branch Customer Service Representative at HME Specialists in Las Cruces, NM, a blend of essential skills and tools is necessary. Exceptional customer service skills are paramount, allowing you to connect empathetically with clients and understand their unique needs. Great phone etiquette is vital for effectively managing incoming calls and ensuring a positive experience. Being resolution-oriented will empower you to address and resolve customer complaints efficiently while maintaining professionalism and composure under pressure. A strong eagerness to learn will keep you updated on product offerings and industry standards, enhancing your ability to assist customers.
Punctuality is crucial, as it reflects your commitment to both the team and the customers we serve. If you possess these skills and are motivated to make a difference in the lives of others, this role is an exciting opportunity for you!
Knowledge and skills required for the position are:
- Great customer service skills
- Great phone etiquette
- empathic
- eager to learn
- resolution oriented
- punctual
OUR TEAM NEEDS YOU!
We believe in taking care of our team, both on and off the job. That's why we offer a mobile-friendly application process - because we know your time is valuable. If you're ready to take your management skills to the next level and join a team that values hard work and good times, complete our application today!
