What are the responsibilities and job description for the IT Help Desk position at HME Specialists LLC?
Join HME Specialists as a Full-Time IT Help Desk technician in the vibrant city of Albuquerque! This onsite role offers an exciting opportunity to be at the forefront of technological support, directly impacting our dedicated team and customers. If you thrive in a dynamic environment and have a passion for problem-solving, you'll feel right at home. With a competitive pay range of $18-$22 per hour, you'll be rewarded for your expertise while being part of a forward-thinking company culture that values customer-centricity and empathy. You will receive great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, and Paid Time Off. Embrace this chance to grow your career with us, where your contributions will make a genuine difference in our community!
A little about us
We strive to help each patient reach their highest level of medical independence by delivering equipment and services seamlessly, with exceptional care.
Your role as a IT Help Desk
As a Full-Time IT Help Desk technician at HME Specialists in Albuquerque, you'll serve as the first line of support for all helpdesk queries. Your responsibilities include responding to questions via phone, email, in person, or through remote access. You'll manage and work on assigned tickets, troubleshooting and maintaining hardware, software, and permissions issues while communicating status updates to ticket owners.
Additionally, you'll travel to various Albuquerque locations for equipment deployment, retrieval, and troubleshooting. Your role also entails managing the company's computer and network systems, providing technical assistance for incoming queries, and maintaining strong documentation habits. With a focus on issue resolution and functionality testing, you'll create and review knowledge base documents while participating in both traditional and e-learning programs.
Embrace the opportunity to work independently and contribute to a customer-centric environment that aligns with HME Specialists' mission and values.
What you need to be successful
To thrive as a Full-Time IT Help Desk technician at HME Specialists, a comprehensive skill set is essential. Strong knowledge of word processing, website navigation, and proficiency in Windows 10/11 is a must. A general understanding of networks, servers, remote access software, and contact management systems will significantly enhance your effectiveness in this role.
Familiarity with Android OS devices, Microsoft Office applications, and printer troubleshooting adds to your qualifications, ensuring you can address various hardware and software inquiries. Additionally, possessing excellent problem-solving abilities and high attention to detail will enable you to document processes accurately and resolve issues efficiently. Your capacity to communicate effectively and manage your duties independently will play a critical role in maintaining a customer-centric approach, embodying the values that HME Specialists uphold.
Knowledge and skills required for the position are:
- word processing
- website navigation
- Windows 10/11, with general knowledge in networks and servers
- remove access software
- contact management systems
- Knowledge with Android OS devices
- Microsoft Office
- printers
- computer hardware.
Your next step
So, what do you think? If you can meet these requirements and perform this job as described above, we would be happy to have you as part of our team!
Salary : $18 - $22
