What are the responsibilities and job description for the Billing Support Specialist position at HME?
HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration learning and growth. With subsidiaries located in California, Missouri, Canada, UK, India, and China companies around the world depend on HME for clear reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games HME strives to create the newest most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!
HME is looking for your talent! If you are a Subscription Administrator we would love to hear from you! In this role you will be supporting the A / R department by fielding calls and emails from our customers regarding their subscription accounts. This is a temporary role that we anticipate to be a minimum of 6 months.
What you will do in this role :
- Collect on delinquent subscriptions.
- Document all customer communication on the customer AR collection account.
- Answer calls from customers on the subscription phone queue.
- Handle all subscription related emails from customers.
- Assists other employees, as needed.
- Manually adjust subscription for temp closed locations, changing the billing frequency, changing billing dates, consolidating and separating billing, correct item # if wrong for that brand.
- Processes all credit requests for sales orders and projects invoices related to subscriptions.
- Responsible to respond to the subscription billing email Inbox (average of 150 emails a day).
- Process all credit and rebills for incorrect billed subscriptions and books new sales orders for new subscriptions, billing correctly.
- After reviewing all new subscription for billing accuracy, release subscription hold.
What you will need to succeed in this position :
Pay Range : We reasonably expect to pay $19.00- $22.00 / hour for the role. This may vary depending on experience and other factors. Our benefits package upon hire includes tuition reimbursement, three weeks paid vacation, your first year paid holidays, medical vision and dental coverage, pet insurance, life insurance, and 401K contributions.
The physical demands and work environment described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee will occasionally lift and move up to 10 pounds 50 pounds with assistance.
Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
Salary : $19 - $22
