Rework Specialist I, 2nd shift (2:30 pm - 11:00 pm)

HME has been creating innovative products for the drive-thru and pro-audio industries since 1971. From the very beginning, we've known these solutions would never have happened without the customer-focused people who make up our company. HME has a team environment with a culture of collaboration, learning, and growth. With subsidiaries located in California, Georgia, Missouri, Canada, UK and China, companies around the world depend on HME for clear, reliable communication solutions. From setting the standard for drive-thru headsets and timer systems in the quick service restaurant (QSR) industry to developing professional audio equipment used in the Olympic Games, HME strives to create the newest, most innovative products on the market while providing quality care and attention to its customers. At HME you will have the opportunity to learn and grow while developing our future products. Come join our team!

HME is looking for your talent! If you are a Rework Specialist we would love to hear from you! In this role, you will perform basic testing and troubleshooting to identify mechanical, physical and minor electrical defects in assemblies and sub-assemblies and reworks equipment in an efficient, high-quality manner to restore it to factory specification.

This is a 2nd shift position working Monday - Friday (2:30pm - 11:00pm)

What You Will Do In The Position

• Troubleshoots and processes equipment returned by customers for repair or exchange.
• Using sound judgment, works with general supervision on routine tasks and detailed instructions on new assignments.
• Troubleshoots to component level to determine equipment failure and compares findings with customer complaints.
• Prepares repair estimates, as necessary, and obtains customer approvals.
• Performs rework modifications, updates, and realignments to return equipment to working order.
• Validates and documents corrective actions taken to restore returned equipment to working order.
• Performs testing to ensure equipment functions according to specifications.
• Inspects finished products to verify conformance to industry and workmanship standards.
• Documents failure codes and repair information on company systems.
• Identifies problems with products and procedures and reports them to the RD Lead or Supervisor.
• Addresses any service/reliability issues that arise.
• Initiates Engineering Action Requests (EAR) to initiate corrections.
  
  

What You Will Need To Succeed In This Position

• Perform visual inspection and tear-down of products
• Use standardized troubleshooting methods and equipment
• Isolate and identify causes of minor physical, electrical, and mechanical defects
• Determine best course of action to restore products to working order
• Read and interpret drawings, work instructions, and safety guidelines
• Perform repair, rework, reconditioning, refurbishment, upgrade, and warranty activities
• Remove and replace damaged, broken, and defective parts, components, and subassemblies
• Validate and document corrective actions taken to restore returned equipment to working order
• Perform testing to ensure equipment functions according to specifications
• Inspect finished products to verify conformance to industry and workmanship standards
• Document failure codes and repair information on repair orders
  
  

Pay Rate is $18.00/hour and this is the pay range we reasonably expect to pay for the role. This may vary depending on experience and other factors. Our benefits package includes tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.

The work environment described here are representative of those that an employee would work within. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. This job requires frequent contact outside the department or company and the noise level in the work environment is usually quiet to moderate with occasional loud noise. The employee occasionally works near moving mechanical parts, works in high, precarious places, is exposed to fumes and/or airborne particles, toxic or caustic chemicals, outdoor weather conditions, and is regularly at risk of electric shock.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to use hands to handle or manipulate objects. The employee is regularly required to talk or hear, stand, walk, sit, work with computers and office equipment, machinery, or electrical tools, and reach with hands and arms. The employee is occasionally required to climb or balance, and stoop, kneel, crouch, or crawl. The employee must regularly lift and move up to 10 pounds and will occasionally lift and move up to 50 pound with assistance. May occasionally be required to reach overhead for object or to perform work.