What are the responsibilities and job description for the Concierge Associate position at HMG Plus?
About HMG
HMG is a highly acclaimed front-of-house hospitality firm, known for its exceptional staffing and training services. Whether it's for individual gatherings, corporate events, grand functions, or large-scale events, HMG consistently delivers amiable and expertly trained personnel including servers, bartenders, captains, coat check attendants, and promotional staff. Additionally, HMG offers ongoing staffing solutions, including permanent placements and extended assignments for roles in dining management, administration, conferences, and catering.
Our Client is Based in Boston, Massachusetts.
Job Duties / Responsibilities :
- Welcoming guests in the office lobby as the main point of contact for any visitor / guest or employee for the organization
- Ensuring a seamless and personal guest journey
- Escorting guests to their booked meeting room within the building, informing the host of the guest’s arrival
- Understand customer’s needs and provide them with 5 Star professional service.
- Attending to guest's wishes and requirements.
- Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations
- Arrange events, excursions, transportation etc. upon request from guests
- Answer the phone and make reservations, take and distribute messages or mail and redirect calls
- Handling external and internal calls in a professional manner
- Assisting hospitality setting up rooms with beverages and food
- Manage any external catering requirements from third party vendors
- Booking of meeting rooms using EMS, OfficeSpace and MS Outlook accurately and ensuring that all AV, room layout and food and beverage requirements are noted
- Continually monitor reception inbox ensuring e-mails are responded to in a timely manner
- Booking of transport for employees and clients
- Managing Visiting Attorney office, room bookings and visitor pass management
- Liaising with other departments to ensure efficient communication and guest service, and creating a 'one team' approach to delighting your guests
- Occasional requirement to support client functions that run into the evening
- Always acting according to the client’s standards
- Assist in the daily production of clients visiting attorney email.
Job Qualifications :
