IT Senior Client Technologies Engineer - Digital Technology Services

Our team members are the heart of what makes us better.

At Hackensack Meridian Health we help our patients live better, healthier lives — and we help one another to succeed. With a culture rooted in connection and collaboration, our employees are team members. Here, competitive benefits are just the beginning. It’s also about how we support one another and how we show up for our community.

Together, we keep getting better - advancing our mission to transform healthcare and serve as a leader of positive change.

The Senior Client Technologies Engineer will design, configure, and maintain the end user computing environment for Hackensack Meridian Health (HMH). Primary duties include systems management, Operating System architecture, configuration, and maintenance for Windows, Chrome, and Mac OS; Active Directory and Group Policy maintenance; mobile device platform and endpoint management; problem, procedure, and process analysis and documentation; application packaging and deployment; and project management, mentorship, and complex project task work. Handles tier 1 and 2 incident support.

Qualifications:

Education, Knowledge, Skills and Abilities Required:

• Bachelor's degree in computer science, systems management, information systems, or a related field, and/or applicable technical certificate and/or equivalent related experience.
• Minimum of 6 years of IT end user support and systems experience.
• Prior experience supporting end user support and systems in a large, geographically dispersed enterprise environment.
• Enterprise desktop support, enterprise systems management, Microsoft Active Directory, Group Policy management (GPO), computing hardware, computing software, troubleshooting skills, independent thinking, problem analysis, technical documentation, project management.
• Google Admin Console, Chrome browser, and ChromeOS management and configuration experience.
• Microsoft Enterprise Desktop Support; MacOS Experience; ChromeOS; Ivanti / LanDesk; VMWare Workspace ONE; thin and thick client (e.g., Neverware), laptops, mobile devices (iOS & Android), tablets, printers, telephones, etc.
• Enterprise desktop support, troubleshooting skills, independent thinking, problem analysis, technical documentation, project management.
• Practical knowledge of project management methodologies, tools, and practice.
• Familiarity and understanding of Google Workspace solutions (i.e., Sheets, Documents, Presentations, Chat, Gmail, etc.).
• Ability to collaborate with team members across IT and the enterprise.
• Knowledge of HMH Behavioral Expectations for Service Excellence; Utilize Customer Service and Quality principles and theories.
• Customer services skills, communication skills, critical-thinking skills, judgment, detail-oriented, listening skills demonstrated.
• Project management and execution experience.
• Demonstrated critical thinking and creative problem-solving skills related to investigating and resolving customer and departmental issues, needs, and initiatives.
• Excellent verbal and written communication.

Education, Knowledge, Skills and Abilities Preferred:

• Experience working in healthcare and/or life sciences.

Licenses and Certifications Required:

• ITIL v3 2011 Foundation; Microsoft Certified Professional (MCP); Microsoft Certified Solutions Expert (MCSE); CompTIA A Certification; HDI - Desktop Support Technician Certification; MacOS Configuration; and/or ChromeOS Configuration Certification(s) are required or must be obtained within one year of hire date. 

If you feel that the above description speaks directly to your strengths and capabilities, then please apply today!