What are the responsibilities and job description for the IT Technician position at HMM America Inc.?
Job Description
Job Description
About HMM America Shipping Agency :
HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated and other specialized cargo.
HMM is currently ranked Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks and offices around the world. HMM is highly regarded as one of the world's top integrated-logistics companies with a commitment to operational excellence by our team of industry professionals and state of the art technology.
GENERAL POSITION OVERVIEW
The IT Technician provides support of the computer desktop environment by analyzing requirements, resolving problems, installing software solutions. You will be responsible for administration and internal support of the Company’s PCs, printers, and related equipment. Tasks include end user support, setting up email accounts, password resets, and performing PC maintenance, upgrades and configurations.
ESSENTIAL JOB FUNCTIONS / DUTIES
- Provide support to the end users
- Monitor and respond quickly and effectively to requests received through Task Manager
- Monitor Help tickets and process first-in first-out based on priority and escalate as necessary
- Assist with setting up computers for new users
- Manage PC setup and deployment using standard hardware, images and software
- Perform workstation hardware and software upgrades as required
- Work on special projects as they arise.
- Performs other duties as assigned.
QUALIFICATIONSESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES
EDUCATION AND EXPERIENCE
ENVIRONMENT / EQUIPMENT / PHYSICAL DEMANDS
The pay range listed for this position is the anticipated starting salary or wage range, and the final offered rate will be based on individual merit and the relative compensation of employees in similar positions. HMM employee benefits include highly subsidized individual and family insurance coverage (medical, dental and vision), term life and disability insurance, 401(k) employer matching contributions, paid holidays, and up to 10 vacation days and six sick days in the first year.
HMM provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with legal requirements. HMM participates in the E-Verify program.
