What are the responsibilities and job description for the Special Care Support Service position at HMM America Shipping Agency, Inc.?
Job Description
Job Description
About HMM America Shipping Agency :
HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated and other specialized cargo.
HMM is currently ranked Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks and offices around the world. HMM is highly regarded as one of the world's top integrated-logistics companies with a commitment to operational excellence by our team of industry professionals and state of the art technology.
GENERAL POSITION OVERVIEW
Answer general emails and / or phone calls from KOA customers regarding import shipments. Assist with general problem-resolution issues at terminals and rail ramps. Connect customers with appropriate internal parties if the scope of discussion requires specific expertise. Utilize multiple systems to address responses to issues / inquiries from customers. Create various reports / scorecards for both internal and external customers. Analyze various data and filter specific information to effectively communicate the issues. Work cohesively with other internal teams as need to service the efficient and effective delivery of cargo to HMM customers.
ESSENTIAL JOB FUNCTIONS / DUTIES
- Expediently answer KOA / VIP Customer calls / emails.
- Create / Generate reports.
- Arrange KOA meetings and port tours.
- Assist KOA customers in obtaining PODs.
- Monitor KOA / VIP loads to minimize delays and expedite hot deliveries.
- Monitor over Stowage, Terminal, Chassis, Truck, Rail, Weather.
- Discharge report, local / inland Dispatch, On Time connection as per A / C requests. (Plan / Result).
- Immediate and direct report to management for urgent cases of requiring decision making.
- Quick action on service failures and timely report to KOA.
- Quick follow up of HQ / Origin requests.
- Compliant release of FTZ bound cargo.
- Monitoring and management of VIP Reefer and Live Fish cargo.
- Notification of Special Free Time to Discharging Port.
- Complete diversion requests for KOA Customers.
- Resolve cases of container damage.
- Source Vendors to dray / rework / transload damaged containers for delivery.
- Authorize repairs with M&R and Management.
- Trace and rebill damage accordingly.
- Performs other duties as assigned.
QUALIFICATIONSESSENTIAL SKILLS, KNOWLEDGE, AND ABILITIES
EDUCATION AND EXPERIENCE
