What are the responsibilities and job description for the IT Technician position at HMM?
About HMM America Shipping Agency
HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated and other specialized cargo.
HMM is currently ranked Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks and offices around the world. HMM is highly regarded as one of the world's top integrated-logistics companies with a commitment to operational excellence by our team of industry professionals and state of the art technology.
General Position Overview
The IT Technician provides support of the computer desktop environment by analyzing requirements, resolving problems, installing software solutions. You will be responsible for administration and internal support of the Company’s PCs, printers, and related equipment. Tasks include end user support, setting up email accounts, password resets, and performing PC maintenance, upgrades and configurations.
Essential Job Functions/Duties
HMM provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with legal requirements. HMM participates in the E-Verify program.
HMM is a leading global shipping company operating over 130 state-of-the-art vessels encompassing more than 50 sea routes to over 100 ports of call. HMM strategically collaborates with customers to develop customized supply chain solutions for dry, refrigerated and other specialized cargo.
HMM is currently ranked Top 8 global ocean carriers in terms of service network and market capacity. HMM has formed a global business network of vessels, terminals, railroads, trucks and offices around the world. HMM is highly regarded as one of the world's top integrated-logistics companies with a commitment to operational excellence by our team of industry professionals and state of the art technology.
General Position Overview
The IT Technician provides support of the computer desktop environment by analyzing requirements, resolving problems, installing software solutions. You will be responsible for administration and internal support of the Company’s PCs, printers, and related equipment. Tasks include end user support, setting up email accounts, password resets, and performing PC maintenance, upgrades and configurations.
Essential Job Functions/Duties
- Provide support to the end users
- Monitor and respond quickly and effectively to requests received through Task Manager
- Monitor Help tickets and process first-in first-out based on priority and escalate as necessary
- Assist with setting up computers for new users
- Manage PC setup and deployment using standard hardware, images and software
- Perform workstation hardware and software upgrades as required
- Work on special projects as they arise.
- Performs other duties as assigned.
- A , N or above certifications are strongly desired
- Familiar with Windows OS, MS Office, Wireless setup, imaging, and troubleshooting, etc.
- Friendly presence and helpful attitude; good interpersonal skills and ability to work well with others
- Ability to provide support over the phone; good phone skills, professional demeanor
- Good problem solving skills; ability to visualize a problem/situation and think abstractly to solve it
- Solid communication, problem solving, decision making, time management
- Bachelor’s degree or equivalent experience in information technology, computer science, or a related field
- Requires at least 1 year of experience in IT technical support
- Work performed in an office environment where the noise level is moderate. Regularly required to stand, sit, and walk around the office. Frequently required to work on a computer. Occasionally required to use force to lift, push and pull up to 20 pounds.
- Requires up to 10% travel.
HMM provides equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other legally protected characteristics. We will consider qualified applicants with criminal histories in a manner consistent with legal requirements. HMM participates in the E-Verify program.
Salary : $21 - $26
