Human Resources Generalist

Organization Description

Hmong American Partnership (HAP) is a social service and community development organization whose mission is to empower the community to embrace the strengths of our cultures while achieving our potential. HAP accomplishes its mission by:

• Improving the lives of individuals and families in our diverse communities by providing culturally sensitive social services.
• Strengthening neighborhoods by providing housing, community, and economic development opportunities.
• Promoting the rich heritage of our ethnic communities.

HAPs vision is to reach out to the world with profound social, economic, and educational transformation.

Primary Function of the Position

Under the supervision of the Director of Administration, this position is responsible for providing support in the functional areas of human resources, which may include recruitment and employment, records and data integrity, employee relations, position descriptions, compensation management, benefits administration, general training, and coordination of various human resources-related programs, in accordance with company policies and procedures. The focus for this position will depend largely on the candidate's prior experience. This position also provides primary back-up to the Receptionist during breaks and/or lunches.

Employee Relations:

• Provide first-level tier support for employee relations activities for assigned employee groups.
• Provide direction and assistance on employee relations matters for managers and supervisors, including conducting investigations, recommending, and coordinating discipline, etc.

Recruitment & Employment:

• Oversee and manage recruiting for open positions. Including preparation and posting of job advertisements, screening applicants, scheduling interviews, and participating in the selection process for the appropriate candidate.
• Administer pre-employment examinations and other related screenings (e.g., background checks, employment references, motor vehicle history).
• Administer orientation and onboarding of new employees.
• Work with temporary agencies and recruiters to fill positions within Human Resources (HR) goal timeline, as needed. Act as liaison between temporary agencies and supervisors. Ensure payment of agency billing.

Compensation & Benefits:

• Assist with gathering data and creation of reports.
• Participate in benefits administration to include claims resolution, change reporting, auditing invoices for payment, data entry, and communicating benefit information to employees. Advise human resources leadership on potential problem areas and recommend solutions as appropriate.
• Conduct new employee benefit and policy orientations in a manner to ensure employees gain an understanding of company policies and practices.
• Provide separated employees with required documentation. Act as liaison for unemployment and benefit claims.
• Administer employee pay changes annually and as required.

Training:

• Administer and monitor general HR training programs (e.g., new hire orientation and onboarding).
• Assist in developing and coordinating safety-training programs.
• Assist in organizational/individual training and development efforts.
• Maintain general training records.

Compliance and Records & Data Integrity:

• Establish, maintain, and control employee files and other HR-related files to ensure legal and government compliance. Retain records in line with company record retention requirements.
• Maintain and update the HR Information System, including data entry, auditing, and reporting.
• Maintain employment resumes, application forms and applicant flow logs in line with Company policy.
• Prepare and file EE0-1 and VETS100 annual reports.
• Update Affirmative Action Plan.
• Track internal human resources-related metrics. Conduct research, gather data, and provide data analysis.

HR-related Programs and Activities:

• Advise managers/supervisors in interpretation and application of human resources policies and procedures (i.e. employee separations, counseling, and discipline); provide technical expertise on human resources management related issues.
• Assist with coordination of company events and celebrations.
• Maintain accurate HR policies and ensure accessibility of forms, and employee handbooks to all employees.
• Use bulletin boards and other vehicles to communicate information and ensure legal compliance.
• Assist with the evaluation and analysis of positions.
• Creation and maintenance of position descriptions.
• Provide general human resources administrative support, including but not limited to: preparing correspondence, forms, and reports; arranging meetings; processing confidential reports and documents; filing, and tracking deadlines.

General:

• Recommend new approaches, policies, and procedures to effect continual improvements in the efficiency of the department.
• Completion of special projects as assigned.
• Regular and reliable attendance is a key factor for the successful performance of this job.
• Promote and maintain a flexible, cooperative, team oriented, and customer focused attitude within and between departments.
• Comply with all Human Resources Department and Company policies, procedures, and programs.
• Follow and comply with all safety and work rules and regulations. Maintain departmental housekeeping standards.
• Keep manager aware of pertinent issues and information warranting his/her knowledge, action and/or resolution.
• Nothing in this position description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Skills, Knowledge, and Abilities

• Attention to detail.
• Exceptional oral and written communication skills.
• Negotiation, prioritization, time management, and organizational skills.
• Analytical and problem-solving skills.
• Self-motivated, good work ethic, dependable, punctual, accurate, and proactive.
• Confidence in one's own abilities and capability of acting decisively.
• Willingness to accept responsibility and accountability.
• Proficient in Microsoft Office Suite and HR information systems (e.g., Paycom).
• Work independently and authoritatively in administering assignments and meeting deadlines.
• Organize and manage multiple priorities in a fast-paced work environment.
• Work under pressure and in stressful situations.
• Capable and reliable of handling confidential and sensitive information.
• Analyze, diagnose, and solve moderate to highly complex problems.
• Manage complex and ambiguous situations and independently drive to solutions.
• Effectively interact with all levels of staff and management.
• Promote and maintain positive relationships.
• Project and maintain professionalism with diverse groups of individuals.
• Utilization of the organization and industry standards, procedures, and policies in order to implement tasks, processes, and projects relevant to human resources.
• Collect and compile data for various statistical reports.

Language Skills:

• Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.
• Ability to write reports, business correspondence, and procedure manuals.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Reasoning Ability:

• Independently solve problems, and deal with a variety of ambiguous situations.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Ability to analyze various statistical data and reports.

Computer Skills:

• Requires the ability to operate a variety of standard business machines, such as computers and related software (e.g., Microsoft Office, Paycom, etc...), telephone, fax, photocopier, printer, and scanner.

Education and Experience

• Bachelors degree from four-year college or university; or four years related experience and/or training; or equivalent combination of education and experience.
• Minimum four years of human resources experience is required and must include experience in administration of benefits, FMLA, Work Comp and Unemployment.
• Knowledge of Federal, state, and local laws and regulations affecting HR and employment practices.
• Thorough understanding of human resources functions and responsibilities, including compensation, benefits, performance management, recruiting and selection, employee relations, records retention, and HRIS.

Essential Functions

The following position requirements are representative of those that will be encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• While performing the duties of this job, the employee is regularly required to, stand, sit; talk, hear, and use hands and fingers to operate a computer, phone, and keyboard.

• Must be able to remain in a stationary position for sustained periods of time in an indoor setting.
• Ability to tolerate moderate noise levels (i.e., shared open office space with computers, phones, printers, and light traffic).
• Must have the ability to move about the office to access files and office equipment
• Must have access to reliable transportation for occasional travel for meetings at other HAP office locations, events, and offsite meetings.
• Occasional moving or lifting of boxes or files up to 20 pounds.
• Able to focus on data, analyze the information, and draw conclusions.
• Frequent interactions with coworkers and participants requiring the ability to communicate effectively.
• Frequent communication via email requiring the ability to fluently read and write in English
• Frequent preparation and analysis of figures.

HAP is an equal opportunity and affirmative action employer. Our organization will not discriminate against or harass any employee or applicant for employment because of race, color, creed, religion, national origin, sex, sexual orientation, disability, age, marital status, familial status, membership, or activity in a local human rights commission, or status with regard to public assistance.

Individuals with disabilities in need of accommodation should contact us at hr@hmong.org.