General Manager - Hampton Inn

Hampton Inn Helen is a 67 room property in the resort town of Helen, a mountain town in northeast Georgia, known

for its vineyards and Bavarian-style buildings, This hotel is managed by Strand Hospitality Services.

We offer competitive salaries and benefits for our valued leaders!

Strand Hospitality offers medical, dental, and vision plans at competitive rates. You also receive a paid time off package, company paid basic life and AD&D insurance and the option to purchase additional life for yourself, a spouse and/or children. Company paid short-term and long-term disability insurance are also part of our package.

Join a 401(k) Fidelity plan with a company match of up to 4% of your gross annual income. You also receive discounts in hotels located worldwide, theme parks, Broadway shows, and much more!

Eligible for a bonus of up to 30% of base salary

Job Summary

The General Manager oversees all aspects of operations at the Hotel, day to day staffmanagement and the safety

and security of guests, employees and the Hotel as an asset. This

individual is expected to be an ambassador for the brand and the hotel, provide leadership and

strategic planning to all departments to support our Company’s mission and values. She/he will

work with above property leadership, hotel ownership and other stakeholders to ensure

profitability and guest satisfaction. Operations and sales functions are the responsibility of the

General Manager.

Duties and Responsibilities

Including, but not limited to:

1. Provide exceptional leadership to Hotel staff to motivate and create a culture of

learning and growth

2. Ensure full compliance to company, brand and hotel standards, policiesand

procedures

3. Hold daily meetings with staff and regular management meetings to support clear

communication and direction

4. Lead team in providing excellent customer service to guests. Be responsive to guest

concerns and take proactive steps to ensure guest satisfaction

5. Prepare, present and meet timeliness expectations submitting Hotel’s forecast,

budget, sales and marketing plans and month-end reports

6. Manage finances by submitting invoices timely, making daily bank cash deposits, and

actively pursuing payment of collections accounts

7. Promote and market the business to meet or exceed forecasted revenue goals

8. Deliver clear, timely and specific feedback to staff

9. Support the open-door policy and all Human Resources policies to encouragea

positive environment for all employees, and to reduce turnover

10. Ensure adequate tools and supplies are ordered timely and available to support

maintenance, housekeeping, food & beverage and all areas of Hotel

11. Oversee renovations, furnishing changes, interior and exterior cleanliness and

landscaping

12. Prepare for and successfully pass all internal and external audits

13. Maintain relationships with contractors and suppliers

14. Other duties as assigned or needed to achieve success

Requirements

• Prior Hotel exempt level management experience required

• Five years of progressively more responsible hotel management positions preferred

• Hotel brand experience preferred

Hotel renovation experience preferred

• Must have a reliable insured vehicle and a satisfactory driving record.

Strand Core Values

All associates are expected to embody the values listed below with everyone they encounter and

to support the company mission to Develop Prosperous, Lasting Relationships.

RESPECTFUL

ADAPTIVE

SERVICE

ACCOUNTABLE

UNIFIED

DEDICATED

Competencies

• Leadership

• Financial Results

• Guest Satisfaction

• Decision Making

• Employee Relations

Work Environment

• Frequent sitting, standing and walking

• Frequent trunk rotation while sitting and standing

• Vision – frequent use of close, peripheral and depth/distance along with the

frequent ability to adjust focus

• Hands/Fingers – frequent typing and use of fine motor skills

• Frequent bending forward while sitting and standing

• Frequent reaching both above and below shoulder

• Frequent lifting, carrying, pushing and pulling up to 25 lbs.

It is the policy of Strand Hospitality Services not to discriminate against any applicant for

employment, or any employee because of age, color, sex, disability, national origin, race,

religion, or veteran status.