What are the responsibilities and job description for the Community Health Worker - QUEST position at HMSA?
- Manages community health by establishing and maintaining trusting relationships with individuals, families, and providers to promote health, recovery, resiliency, and wellness. Advocating in members and families' best interests to ensure needs/choices are accurately represented/supported, and that timely care/services are delivered.
- Performs screenings/assessments regarding health risk factors and barriers to accessing appropriate care and makes appropriate referrals to licensed clinical staff, as indicated. Deviating when justified/necessary from established screening protocols to ultimately deliver the best care for the situation/individual.
- Utilizes effective communication skills such as motivational interviewing to gain agreement from member to be compliant with routine provider appointments and other medical services to maintain and improve health. Communicates and collaborates with members and families to identify key health concerns and options for removing barriers that affect service delivery, member satisfaction, cost, and ultimately the community's health. Leading to the overall improvement of coordination of care for the member.
- Provides in depth education, resources, referrals, and linkages to health-related services in the community. Introduces new or underutilized programs or services to the community.
- Guides community members with complex health cases to navigate the healthcare systems. This will include but not be limited to home visits, shadowing appointments, and assisting with community events, as necessary. Paying careful attention to the clinical/license scopes and using professional judgement to take the appropriate actions necessary in the best interest of the community member(s).
- Tailors and delivers culturally appropriate health education and instruction on how to use the existing health care and social service programs. Delivering the information in a simple, helpful, and effective manner.
- Performs all other miscellaneous responsibilities and duties as assigned or directed.
#LI-Hybrid
Community Health Worker Manager
Hui Malama Ola Na ‘Oiwi -
Hilo, HI
Case Manager/Health Coordinator, IHMS - QUEST
HMSA -
Honolulu, HI
Case Manager/Health Coordinator, IHMS - QUEST
Hawaii Medical Service Association -
Honolulu, HI
