What are the responsibilities and job description for the Customer Relations Administrative Support Supervisor position at HMSA?
Train and oversee the Operations Support team. Schedule and manage the team's functions and activities that support the Contact Center, activities such as data entry into Salesforce, preparing invoices for payment for HMSA's vendors, fulfilling requests made by members through HPNs or HMSA's online channels, coordinating employee travel requests, processing employee expenses for reimbursement, requesting system access for CR staff and maintain the department's office supplies and phone equipment. Develop and manage workflows which support these responsibilities.
Select, train, and conduct timely and constructive performance reviews and provide feedback. Provide regular coaching to each team member on skill development to help them achieve their career aspirations.
Train, take calls, and audit Operations Support staff taking Corporate Operator calls to meet service level expectations. Develop and maintain plan for Corporate Operator trained staff outside of HMSA Center.
Maintain floor plan and evacuation plan list for HMSA center. Ensure desks are set up with equipment needed to service.
Performs all other miscellaneous responsibilities and duties as assigned or directed.
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Customer Relations Administrative Support Supervisor?
Sign up to receive alerts about other jobs on the Customer Relations Administrative Support Supervisor career path by checking the boxes next to the positions that interest you.
Not the job you're looking for? Here are some other Customer Relations Administrative Support Supervisor jobs in the Honolulu, HI area that may be a better fit.
We don't have any other Customer Relations Administrative Support Supervisor jobs in the Honolulu, HI area right now.
Demo
Honolulu, HI
Full Time