Director of Operations

Director Operations II

82,435 to $94,211 per year (25% Target Bonus-33% Max Bonus)

With a career at HMSHost, you really benefit! We Offer

• Health, dental and vision insurance
• Generous paid time off (vacation, flex or sick)
• Holiday pay
• Meal and Transportation Benefits
• 401(k) retirement plan with company match
• Company paid life insurance
• Tuition reimbursement
• Employee assistance program
• Training and exciting career growth opportunities
• Referral program – refer a friend and earn a bonus
• Benefits may vary by position so ask your recruiter for details.

Airport Location : Norfolk International Airport

Purpose :

The purpose of the Director of Operations II role is to direct all revenue generating and operations activities of the location, primarily through a team of restaurant managers and support staff, ensuring all restaurants are clean, staffed, open for business, and operating to high operational and financial standards by holding assigned F&B Multi-Unit Manager(s), General Manager(s)and staff accountable. The DO-II is responsible for building a successful relationship with the Landlord, Unions, DBE / Joint Venture Partners, and other stakeholders. The DO-II uses broad discretion and judgement to make great leadership decisions.

Essential Functions :

Open and Close

Ensures all F&B Multi-Unit Managers, GMs and leadership staff recognize the importance of preparing each restaurant for next day opening, holding leaders accountable for executing all closing and opening checklist / requirements

Facilitates the development and implementation of the annual budget, financial forecasts and other business goals, and leads unit management to ensure budgeted sales and profit goals are achieved

Develops, maintains, and fosters growth of landlord, brand and DBE partner relationships

Staffing / Deployment

Interviews candidates for key jobs, makes hiring, termination, advancement, promotion or any other status change decisions for associates within the zone. Promotes HMSHost as an employer of choice within the local community

Authorizes hiring, firing, advancement, promotion or any other status change of location associates

Responsible for scheduling managers to ensure the branch has a leader-decision maker on site during all hours of operations, and that all restaurants have a person-in-charge on site during all operating hours.

Holds F&B Multi-Unit Managers, GMs and leadership staff accountable for on-boarding and off-boarding of all restaurant associates, to include all activities related to compliance with proper badging requirements, orientation, OJT, and other company training / processes. Ultimate accountability for ensuring the collection of terminated employee badges, communicating terminations to HR

Understands, adopts, and consistently demonstrates defined manager behaviors designed to create an environment where employee engagement thrives; accepts, understands, adopts, trains and champions all Employee Engagement behaviors

Supports company recognition initiatives and develops and implements plans that will motivate and recognize restaurant staff for their contributions and performance, including using Shout-Out tools and materials.

Provides restaurant staff with consistent support, coaching and encouragement necessary to achieve business goals

Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurants

Reads and understands financial and operational data and reports to monitor progress towards zone goals and assigns associates to meet those objectives

Regularly meets and collaborates with the VPO / RDO about issues, decisions, people, and strategy, communicates leadership’s vision and goals to branch leadership.

Engages with Ops Controller and regional leadership on financial decisions and enacting needed controls. Makes purchasing decisions for repairs, maintenance and supplies. Is aware of Loss prevention concerns and escalates those concerns to LP personnel.

Product Availability / Working Equipment

Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures

Ensures restaurants receive goods, process invoices, contact vendors for supply chain issues / product availability.

Ensures F&B Multi-Unit Managers, GMs and leadership staff are proficient in company used tools like MIV, Crunch Time, Kronos and other programs as utilized by the company.

Monitor / maintain restaurant equipment, schedule routine service or repairs as needed.

Champions minimization of waste, records as needed and participates in food donation program.

Brand Knowledge / Proficiency

Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training / education activities as necessary

Embraces technology and inspires employees to understand and adopt new technologies implemented by the company

Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand / landlord / labor relations, and teaches associates these standards

Develops and implements creative strategies to increase revenue

Visual / Vibe / Appeal

Manages the day-to-day activities of associates within the branch

Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders

Recognizes, understands, and utilizes subordinate leaders’ strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals

Ensures planned maintenance is conducted and addresses all maintenance and repair items as needed

Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.

Safety

Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law

Holds F&B Multi-Unit Managers, GMs and leadership staff accountable for ensuring all safety standards are understood and met

Trains new managers and associates in wellness check protocols and adheres to new COVID 19 requirements.

Understands and performs all Health and Safety activities as specified in the Manager’s Guide to

Associate Health and Safety

I mportant information, reporting relationship, and similar roles

The Director of Operations - II position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests.

The position typically reports to the Regional Director of Operations within the assigned region.

The Director of Operations - II position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor GM and restaurant associates’ work activities during these different days and times.

The Director of Operations - II position is the first position in a series of branch level leadership positions of increasing scope and complexity.

Equal Opportunity Employer (EOE) Minority / Female / Disabled / Veteran (M / F / D / V) Drug Free Workplace (DFW)

Salary : $82,435 - $94,211