What are the responsibilities and job description for the SVP Operations position at HMSHost?
Purpose : The Senior Vice President, Operations role is responsible for executing the Chief Operating Officer's leadership vision for the company within one of the defined geographical regions in North America. The VPO drives Duty Paid Retail and Restaurant excellence through intermediate leaders at all levels, employing exceptional relationships with our landlords and business partners, and industry-leading engagement.
Essential Functions :
- In conjunction with the COO and peer SVPs, participates in the establishment of priorities, goals, and strategies to execute the COO's leadership vision for the company, and creates an in-depth understanding of that vision for all leaders across the region
- Creates understanding, acceptance, and adoption of established, enterprise-wide key performance indicators, and ensures broad understanding of actions and behaviors that drive positive KPI results among area and branch leaders
- Ensures financial operating objectives, profit margins are maintained, and revenue is maximized; monitors financial and operational information within the region, questions subordinate managers about operational challenges, listens to concerns and issues, and coaches for resolution and results
- Leads a diverse, inclusive, high performing senior operations leadership team that focuses on people, growth, and operational excellence
- Develops knowledge base of individual managers and staff within the region to ensure an authentic culture of coaching, engagement, empathy, trust, and mutual respect
- Engages, educates, leads, recognizes, and manages subordinate leaders to create an environment of cascading associate engagement at all levels within the region; creates mentorship opportunities for less experienced leaders
- Establishes and maximizes working relationships with landlords within the region to ensure ongoing performance feedback and issue resolution
- Consults with peer SVPs and VPOs on operational issues and problems, creates connections between leaders to find best practice solutions
- Advises and consults with EDOs, senior level GMs and SDOs to ensure all Landlord, ACDBE and other JV partner, corporate staff, and brand relationships are maximized in order to further the company's business interests
- Monitors business intelligence for operational trends, determines most effective intervention path, coaches for performance, and sets-up opportunities for success
- Develops and uses their personal understanding of the industry, its unique trends and challenges, and external influences that will affect Retail and F&B business outcomes to anticipate and proactively prepare for opportunities and challenges within the region
Reporting Relationships :
Major Interdependencies : Development. Category Management / Commercial, Restaurant Concepts, Culinary, Design & Construction, Marketing & Communications, Supply Chain, Operations Finance, People & Culture, Development, Legal
Minimum Qualifications, Knowledge, Skills, and Work Environment :
In a leadership role : Requires 10 years of experience leading a senior level team of operations professionals engaged in developing and executing operations programs
A bachelor's degree in a program related to the functional area can count for 3 of the ten-year requirement
Knowledge of applicable state and federal regulations and statutes
Requires a demonstrated ability to effectively grow sales and operating profit, while continuously improving customer, team member, and landlord satisfaction
The SVP Operations is expected to reside within their assigned region to minimize travel time, distance, and expense
Disclaimer :
All job requirements are subject to change to reflect the evolving position requirements or to reasonably accommodate individuals with disabilities. Some requirements may exclude individuals who pose a threat or risk to the health and safety of themselves or other employees. This job description in no way states or implies that these are the only duties to which will be required in this position. Employees will be required to follow other job-related duties as requested by their supervisor / manager (within guidelines and compliance with Federal and State Laws). Continued employment remains on an "at-will" basis.
Dufry, Hudson, and HMSHost are equal opportunity employers and do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factors.
Salary : $900