What are the responsibilities and job description for the Houseperson position at HMV-Properties Charlotte NC?
General Responsibilities:
- Clean hotel Inside and out common areas
- Safety and security visual
- Guest request
- Ensure guest satisfaction
Position: House-Person
Reports to: Operations Manager / Front Office Manager / General Manager
Requirements: High school diploma or equivalent.
Previous housekeeping or janitorial experience preferred.
Strong attention to detail and excellent communication skills.
Ability to work flexible hours, including weekends and holidays
Primary Functions:
- Ensuring Cleanliness:
- Hotel house-person play a crucial role in maintaining the cleanliness of various areas within the hotel. This includes guest rooms, hallways, bathrooms, and public spaces. Room Preparation as needed:
- Assisting Housekeeping:
- House-person collaborate closely with the housekeeping department. They assist housekeepers by delivering fresh linens, removing dirty laundry, and replenishing supplies. Their teamwork ensures efficient room turnover. Laundry duties as needed.
- Public Area Maintenance:
- Beyond guest rooms, house-person maintain common areas like lobbies, corridors, and meeting rooms. They vacuum carpets, dust surfaces, and keep these spaces tidy for guests and visitors.
- Supporting Guest Requests:
- When guests need extra pillows, blankets, or other amenities, the house-person promptly fulfils these requests. Their responsiveness contributes to guest satisfaction.
- Event Setup and Breakdown:
- For conferences, weddings, or other events, housemen set up chairs, tables, and equipment. After the event, they efficiently break down and restore the space to its original state.
- Assisting with Security
- House-persons often patrol hallways and public areas to ensure security and report any suspicious activity. Their vigilance contributes to guest safety.
- Maintaining Supplies:
- They keep track of inventory for cleaning supplies, linens, and amenities. When stocks run low, they notify the appropriate departments for replenishment.
- Collaborating with Front Desk:
- House-person work closely with the front desk team. They assist in handling guest check-ins and check-outs, ensuring a smooth process.
- Adapting to Health and Safety Guidelines:
- Sanitize high-touch surfaces, wear appropriate protective gear
