Field Service Engineer

Description

Position at HNI Corporation

****Please note that travel is required for this position: 40-60% travel required.****

Join the HNI Corporation family and become a driving force in shaping exceptional workplace experiences! We're seeking a Field Service Engineer to join our HNI Workplace Furnishings team in to cover the Pacific North West. Please note this is a remote position and will require heavy travel.

Your Impact Starts the Day You Do!

At HNI, we're not just about furniture; we're about transforming spaces where people live, work, and gather. Integrity, inclusion, and belonging are at the heart of everything we do. We are looking for a Field Service Engineer to join our HNI Workplace Furnishings Operations team.

As a Field Service Engineer (FSE) with HNI, you’ll be essential to ensuring top-tier quality and customer satisfaction for our workplace furnishing solutions. Acting as the key technical liaison between the field and manufacturing, you’ll resolve quality issues, support dealer installations, and deliver valuable feedback to improve products and processes. This role drives continuous improvement through the Quality Management System (QMS) while fostering strong partnerships with dealers and installers.

What You’ll Do

• Serve as the technical bridge between the field and manufacturing to resolve quality concerns.
• Conduct on-site evaluations, offering insights to enhance product performance.
• Partner with the QMS to implement corrective actions and process improvements.
• Train and assess dealers to refine installation techniques and best practices.
• Manage safety incidents and ensure compliance with standards.
• Address escalated concerns to uphold product quality and customer satisfaction.
• Share actionable field feedback to fuel innovation and refinement.
  
  

What You Bring

• Degree in Engineering, Quality Management, or equivalent experience.
• 5 years in a technical field role, preferably with leadership experience.
• Knowledge of quality systems and data-driven improvement processes.
• Strong communication and collaboration skills.
• Familiarity with safety protocols and incident management.
• Proficiency in Microsoft Office; AI tool experience is a plus.
• Willingness to travel frequently for on-site support (40-60%).
  
  

What You Excel At

• Delivering precise insights and solutions with attention to detail.
• Managing priorities, meeting deadlines, and exceeding expectations.
• Working independently with integrity and reliability.
• Building trust through clear communication and collaboration.
• Solving problems proactively and staying composed under pressure.
• Candidates must be located in the Pacific Northwest: WA, OR, ID
  
  

HNI Corporation (NYSE: HNI) is a manufacturer of workplace furnishings and building products, operating under two segments. The workplace furnishings segment is a leading global designer and provider of commercial furnishings, going to market under multiple unique brands. The residential building products segment is the nation’s leading manufacturer and marketer of hearth products. We offer benefits starting from Day 1. To learn more, visit www.HNIbenefits.com. Our company endeavors to make www.hnicareers.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 563-272-7400 or via email at [email protected] Company is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, disability, protected veteran status, or other characteristics protected by law.