What are the responsibilities and job description for the Claims Consultant position at HNI Risk Services?
About Acrisure:
Acrisure is a global Fintech leader that combines the best of humans and high tech to offer multiple financial products and services to millions of businesses and individual clients. We connect clients to solutions that help them protect and grow what matters, including Insurance, Reinsurance, Cyber Services, Mortgage Origination and more.
Acrisure employs over 17,000 entrepreneurial colleagues in 21 countries and has grown from $38 million to $4.3 billion in revenue in just over ten years. Our culture is defined by our entrepreneurial spirit and all that comes with it: innovation, client centricity and an indomitable will to win.
Job Summary:
Strategic partner and risk advisor for all clients and service teams through a high level of service and analysis of claims data that helps shape client policies and procedures to improve overall risk management. Responsible for direct management of the Technical Claims Specialist. Proactively works toward achieving organization and team goals.
Responsibilities:
- Functions as subject matter expert for claims management, risk clarity, and advisory services
- Facilitates risk management policy changes for pre & post loss processes including but not limited to:
- Pre hire enhanced physical setup
- Workers’ compensation and modified work policy review & creation
- FMLA & WC compliance assistance
- Conducts face to face client claim reviews and quarterly strategy meetings
- Designs and implements claims specific training as needed
- Responsible for the overall oversight of claims processing, management and prevention for clients
- Acts as liaison between insurance company and insured in responding to inquiries
- Acts as a mediator when disagreements arise, providing follow-up with both company and insured
- Proactively advises Account Managers (AM) and Account Executives (AE) and Client Advisors regarding claims with special attention to the status of open files
- Serves as the expert to service teams and clients on claims related topics through training initiatives and publications
- Responds to customer telephone calls and office visits in a timely and professional manner
- Maintains strict confidentiality and upholds applicable laws at all times
- Develops and maintains a positive working relationship with team members and clients
- Corresponds with clients, prospects, and others in a professional manner
- Works to utilize the resources available such as Marketing Material, Employee Relations, Safety, Risk Management, and Process Improvement
Requirements:
- Willingness to participate in self-development or technical classes
- Strong organizational and workflow management skills
- Must be comfortable in an electronic environment with strong computer skills
- Strong working knowledge of Microsoft Office Products
- Excellent verbal and written communication skills
- Excellent people skills and ability to work well in a team environment
Education/Experience:
- Bachelor’s degree in business or related field of study or equivalent relevant experience
- Minimum 7 years' claims processing/analysis/advisement experience preferred
- Active Property & Casualty license
Physical Demands:
- Position entails sitting, talking, writing, reading, reaching, computer entry, and typing
- Must have access to reliable mode of transportation
Benefits & Perks:
- Competitive Compensation
- Industry Leading Healthcare
- Savings and Investments
- Charitable Giving Programs
- Offering hybrid work option
- Opportunities for Growth
- Parental Leave
- Generous time away
Acrisure is committed to making an impact in our communities by giving back, with millions committed to children’s health with Helen Devos Children’s Hospital and UPMC Children's Hospital of Pittsburgh.
For more, visit www.Acrisure.com or learn more here.
Acrisure is committed to employing a diverse workforce. All applicants will be considered for employment without attention to race, color, religion, age, sex, sexual orientation, gender identity, national origin, veteran, or disability status. California residents can learn more about our privacy practices for applicants by visiting the Acrisure California Applicant Privacy Policy available at www.Acrisure.com/privacy/caapplicant.
To Executive Search Firms & Staffing Agencies: Acrisure does not accept unsolicited resumes from any agencies that have not signed a mutual service agreement. All unsolicited resumes will be considered Acrisure’s property, and Acrisure will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting Acrisure’s Human Resources Talent Department.
