What are the responsibilities and job description for the Workspace Associate position at HNI Workplace Furnishings?
HNI Corporation is a global family of brands for the workplace and home dedicated to enhancing the spaces where we live, work, and gather. We pride ourselves on fostering an environment where we make a positive impact on others; upholding our beliefs in integrity, inclusion and belonging.
Your Impact Starts the Day You Do!
What We Need:
We are looking for a Workspace Associate to join our HNI Workplace Furnishings team.
The role is responsible for the promotion of company brands by providing supporting function aimed at creating and maintaining a functional showroom that delivers on brand customer experiences, dealer education, facilities management, marketing alignment, and drives successful sales engagements. This role is also responsible for the coordination and execution of first-in-class experiences in the showroom, including travel arrangement and concierge service.
What You Will Do:
- Represent the strategic brand identity, welcome guests, curate the HON brand experience, drive increased traffic, and promote utilization of the facility.
- Seek continuous improvement of Standard Operating Procedures to optimize the space for customers, dealers, influencers, and sales members.
- Maintain working relationships with the sales teams, local dealer sales representatives, and influencers.
- Manage onsite literature and product sample libraries and sample chair program for the HON brand.
- Help coordinate on-site contractor needs and provide facility access accordingly.
- Oversee and execute product installers and Field Service Engineers for product installations. Partner with Design, Customer Support, Product Management, Engineering, and Manufacturing to actively manage location product quality. Manage punch lists to timely completion.
- Responsible for resetting showroom, restocking supplies, ensuring all areas (including back-of-house) area are well-kept, and assist is technology needs.
- Support the visits to Chicago and events, manage calendars, and arrange travel for a variety of members and customers, influencers, and dealers.
- Coordinate with the Chicago showroom team to organize facilities for visits/events, to curate visit experience activities accordingly, to manage catering, transportation, location, invitees, equipment, and promotional materials.
- Ensure visit/event materials and content are aligned with specified brand.
- Apply proactive troubleshooting and problem-solving skills for any emerging issues before or during the visit/event.
- Manage the visits/ event budget to include tracking, processing of invoices, dispute resolution, and overall awareness.
- Gather feedback to evaluate the success of the event/visit and make appropriate recommendations for improvement as needed.
- Prepare insightful and accurate reporting and PowerPoint presentations to stakeholders.
- Participate in activities as appropriate to ensure the success of the organization.
What You Have:
- Bachelor’s degree in Marketing, Interior Design, Business Administration, or related field required.
- At least 1 year of event management or relevant experience is required; 3 years of experience preferred.
