Leasing Trainer

Are you looking for a rewarding career in Property Management? HNN Communities is seeking a Full-Time Leasing Trainer to join our dynamic team in Bellevue, WA!

About the Company

HNN Communities is a privately held and owner-operated professional property management company that specializes in managing multifamily and mixed-use properties throughout Washington State. Our mission is to be a great company that provides outstanding housing, emphasizing common sense in investment property management. We achieve performance standards that balance short-term return on investment with long-term housing preservation and value, nurturing a reputation of excellence in our communities, operations, and within ourselves. We promote healthy communication, productive teamwork, integrity, and professionalism, fostering an innovative work environment where inclusivity is paramount. Join us as we empower our employees to lead with kindness and compassion to provide exceptional housing. We offer competitive pay, robust benefits, professional training and development, growth opportunities, and a positive work culture. If you're seeking a positive career change, life truly is better here at HNN!

Awards and Recognition

Emerald Award 2024 New Affordable Development of the Year

HNN Communities is honored to be the recipient of the prestigious Emerald Award for New Affordable Development of the Year in 2024. This esteemed accolade recognizes our dedication to providing outstanding affordable housing and our commitment to creating communities that thrive.

Pay Details: $40.87-$55.29 hourly

Schedule: Monday-Friday 8:00am-5:00pm

Benefits Offered

• Over 90% company paid medical benefits for employee coverage.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D and long-term disability benefits for employee coverage.
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 4% contributed by the employee.
• Discretionary bonus programs.
• Eligibility for a 20% housing discount consideration after 90 days of hire.
• Employee assistance program (EAP) with 24/7 counseling services.
• Company-sponsored backup childcare.
• Employee discount program through LifeMart.
• Company-sponsored industry training and certifications.
• 3 weeks of paid time off each year.
• Up to 12 paid holidays each year.

About the Position

The Leasing Trainer is responsible for conducting in-person group trainings at properties, supporting new hires, and refreshing existing team members on key leasing techniques, objection handling, and closing strategies. This role also plays a key part in improving leasing performance through hands-on coaching, market analysis, and integrating technology into leasing strategies.

Job Responsibilities

• Lead dynamic, hands-on training sessions to improve leasing skills, sales effectiveness, and customer engagement.
• Develop and maintain standardized training materials, including manuals, e-learning modules, video tutorials, and presentations.
• Train staff on property management software (e.g., Yardi, RealPage, Entrata, Knock) and CRM tools to optimize leasing performance.
• Provide one-on-one coaching and real-time feedback to enhance performance.
• Conduct role-playing exercises, mock leasing tours, and phone script simulations to refine techniques.
• Monitor secret shop reports, recorded calls, and traffic to identify coaching opportunities.
• Teach leasing teams how to conduct market surveys and competitor analysis to refine strategies.
• Train staff on leveraging social media, digital marketing, and online reputation management to increase lead generation and engagement.
• Guide teams on best practices for responding to online reviews and social media inquiries.
• Collaborate with property managers and regional leadership to tailor training to property-specific needs.
• Develop and maintain a calendar of resident retention events.
• Implement strategies to enhance the customer experience and improve resident retention.
• Facilitate leasing competitions and other performance-boosting activities.
• Establish and monitor customer service programs, including tracking work order completion rates to ensure customer satisfaction.
• Review KNOCK scoring and Box Score reports for each project to measure leasing effectiveness.
• Work on-site 60-80% of the time to observe, mentor, and reinforce best practices.
• Work collaboratively and respectfully with peers, other team members, and departments.
• Attend training classes as scheduled and assigned.
• Additional duties as assigned by supervisor.

Experience

• Minimum 2 years of training, learning and development experience and/or business equivalent required.
• Experience working in multi-family property management preferred.
• Bachelors degree in business or related field is preferred.
• Thorough knowledge of Federal Fair Housing and other applicable local, state, or federal regulations.
• Knowledge of Section 42 LIHTC program and associated compliance processes preferred.
• Experience using property management software such as Yardi, preferred.
• Proficient using MS Office Suite (Word, Excel, PowerPoint, and Outlook).
• Excellent written and verbal communication skills.
• High school education or equivalent required.
• Must be 18 years of age or older.
• Must be able to speak, read and write English in a manner sufficient to carry out duties.
• Successful completion of background check and drug screen required.
• Must be legally qualified to work in the U.S. meeting I-9 guidelines.

HNN Communities is an Equal Opportunity Employer