What are the responsibilities and job description for the Promotion Host/Hostess position at Ho-Chunk Gaming-Wisconsin Dells?
Job Overview
This position will be knowledgeable and detail orientated regarding the Player Tracking System, enrollment of new members, the Rewards Club benefits and current promotions which ultimately enhances every interaction for our guest and employees; customer service is our top priority for both our internal and external guests.
Responsibilities
· Must practice excellent guest service and hospitality skills at all times, but not limited to addressing customer and employee needs courteously and promptly.
· Must maintain a calm mannerism and work well under pressure.
· Must be able to report promptly at the time of day on days scheduled to work.
· Must operate and use PA for announcements.
· Must possess professional phone etiquette.
· Must be knowledgeable and detail oriented in all aspects of guest services, including: cash drawer, balances, coupons, paperwork, ticket sales, group sales (tour busses).
· Must abide by all Accounting practices, Internal Control Procedures and Gaming ordinances.
· Must assist/coordinate and be thoroughly knowledgeable about all casino promotional activities, including daily drawings, large giveaways guest appreciation parties and V.I.P. events and other special events.
· Must encourage customers to join the Rewards Club and describe its benefits.
· Must be knowledgeable and detail oriented in all aspects that pertain to the Rewards Club and the Player Tracking System, including cash/ merchandise redemptions, player discrepancies, and issuing Rewards Club cards.
· Must remain current on Ho-Chunk Nation Enterprises promotional activities and special events.
· Must attend additional training to enhance customer service skills, and any other training necessary to maintain excellent guest and hospitability skills.
· Performs all other duties as assigned.
Qualifications and Skills
1. Must be able to handle multiple tasks in a noisy, smoky and stressful environment.
2. Must be bondable and hold a gaming license.
3. Must adhere to strict confidentially at all times.
4. Some knowledge of computers a plus.
5. Ability to use sound judgment.
6. Must be able to work well on a team.
7. Ability and willingness to work nights, weekends and holidays is required.
8. Ability to deal with stressful situations and conditions is required.
9. High school diploma or GED.
Join us in providing an outstanding dining experience that keeps our guests coming back!
Job Type: Full-time
Pay: $14.92 - $17.90 per hour
Expected hours: 40 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Evening shift
- Night shift
Ability to Commute:
- Baraboo, WI 53913 (Required)
Ability to Relocate:
- Baraboo, WI 53913: Relocate before starting work (Required)
Work Location: In person
Salary : $15 - $18