Ale House - Food Server

Summary Description

The Food Server is responsible for creating the overall guest experience, taking food/beverage orders, providing wine/beverage service, performing table maintenance, completing side work, maintaining health code standards, and providing excellent customer service for our guests as defined by outlet standards. Starting wage is $15/hour.

Essential Job Functions/Duties

Essential duties and tasks that must be performed with or without reasonable accommodation.

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming, LLC.
• Provides prompt, efficient, and friendly quality service to all guests of the restaurant.
• Greet all guests immediately they come in and when going.
• Cleans and organizes the restaurant daily including deep cleaning of certain areas as assigned.
• Polishes China, silverware, glassware daily.
• Lightly dusts and maintains the restaurant.
• Maintains guest tables throughout the dining period by cleaning, replacing China, glass and silverware as required.
• Must comply with all department and company rules, regulations, policies, procedures, internal controls and government rules and regulations.
• Maintains current and accurate knowledge of all menu items.
• Serves all beverages (both alcoholic and non-alcoholic) in food outlets.
• Always provides outstanding customer and employee service.
• Busses tables in the station and completes all side work.
• Assists restaurant hostwhen required.
• Assists food runners and servers to run food to the tables in a timely manner.
• Records all preferences of guests in the reservation system by taking detailed notes so that we can exceed their expectations every time they dine.
• Knows about our frequent guests and their preferences.
• Attends periodic meetings and training sessions.
• Provides outstanding customer and employee service at all times.
• Always present oneself with a neat and clean appearance.
• Thanks, the guests and invites them to return.
• Performs other duties as assigned.
  
  

Job Specifications

Education, experience, skills required, equipment used.

• Must be 19 years or older.
• High school Diploma or education equivalent required.
• Three (3) years’ server and customer service experience preferred.
• Ability to interact with mobile devices and touch screen technology.
• Previous experience using Smart Phones and/or Tablets applications strongly preferred.
• Demonstrates commitment to guest service excellence and ethical conduct
  
  

Benefits

• Federal Employees Medical Coverage
• Full Insurance Coverage offerings
• 401K with Immediate Vesting & Company Match
• Quarterly Incentive Program
• Vacation, Holiday & Sick Days
  
  

Core Competencies

• Collaboration Skills
• Guest Focus
• Communication Proficiency
• Flexibility
• Problem Solving
• Ethical Conduct
• Stress Management/Composure
• Cash Handling
  
  

TRAVEL REQUIREMENTS: Travel is not required for this position.

WORK HOURS: D ue to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property .

Certification Requirements

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority? Yes

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications? Food Handler, ServSafe Certification, TIPS Alcohol Certification

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. However, preference may be extended to persons of Indian descent in accordance with applicable laws

Physical Requirements Assessment

Rating Scale

0 – Not Applicable to This Position

1 – Normal: Conditions Similar to Everyday Life

2 – Above Average: Beyond Normal Levels

3 – Extreme: Extraordinary Levels

Critical Job Elements: For the questions that follow, use the rating scale above to describe the job.

Work Environment

2 Accessibility of all worksites required for the position

1 Exposure to weather and temperature extremes

1 Exposure to darkness

1 Exposure to cramped spaces

2 Exposure to loud noises

1 Exposure to chemicals and fumes

1 Exposure to dust

1 Exposure to heights

2 Exposure to work safety hazards

1 Exposure to secondhand smoke

1 Amount of overtime/extended work hours required

Physical Effort

2 Physical mobility: movement from place to place on the job, considering distance and speed

2 Physical agility: ability to maneuver body while in place

2 Ability to lift up to 50 lbs.

2 Physical strength to handle routine office materials and tools

3 Dexterity of hands and fingers

2 Dexterity of feet

2 Physical balance: ability to maintain balance and physical control

2 Coordination: including eye/hand, hand/foot, etc.

2 Endurance: prolonged physical activity with limited opportunity to rest

Mental Effort

1 Concentration/intensity: prolonged mental effort with limited opportunity for breaks

1 Memory, considering the amount and type of information

1 Complexity of decision making

2 Time pressure of decision making

1 Analytical thinking

1 Conceptual thinking

1 Ability to compute basic math calculations

Communication

1 Fluency in English

1 Fluency In Another Language Preferred.

2 Verbal communication

1 Written communication

2 Non-verbal communication

Sensory Abilities

2 Ability to see

2 Ability to distinguish colors

2 Ability to hear

2 Ability to smell

3 Ability to taste

2 Sense of touch