SUPERVISOR INTAKE COUNSELOR - HATC ADMIN

Newport Beach, CA, US, 92617

Salary Range: $39.2400 - $60.3400 /hour. Actual compensation may vary based on geographic location, work experience, skill level, and education.

Primary Duties and Responsibilities

The Intake Supervisor oversees the Intake Team, ensuring effective orientation, supervision, and smooth operation of admissions processes. Supervise calls are answered while coaching intake counselors to improve their call handling skills and increase conversion rates. This role requires proficiency in EMRs, CRMs, and phone systems, along with the ability to create dashboards, monitor call volumes, analyze metrics, and implement improvement plans.

The Intake Supervisor develops and standardizes processes, policies, and reporting, while fostering partnerships with Detox, Residential and Outpatient level of care, Emergency Department, the Hospital Floor and Registration teams.

Key responsibilities include handling client inquiries, converting calls to admissions, conducting assessments, coordinating intake activities, streamline the activity and standardize the intake report and maintaining communication with referral sources, families, and clinical staff.

The role also involves managing census, pipeline of potential patients, and self -pay collection, financial information collection (electronic estimates, copay and deductibles). Other duties include inputting data, generating reports, ensuring compliance with HIPAA regulations, providing staff training, and delivering exceptional customer service.

The position demands flexibility for on-site and on-call work, including weekends. Performs other duties as assigned.

Education and Experience

Required

• Bachelor’s degree in a related field required, master’s degree or other related field which includes a practicum in health or human service agency preferred.
• Qualifications include 5 years of admissions experience in detox, residential, or outpatient settings, knowledge of behavioral healthcare processes.
• Two years’ experience of Supervisory experience
• Working knowledge of CARF and/or JCAHO accreditation standards
• Knowledge of HIPPA required.

Preferred

• Motivational interviewing expertise and supervisory experience are advantageous.

Certifications

Required

• CATC II - Certified Addiction Treatment Counselor II
• or CATC III - Certified Addiction Treatment Counselor III
• or CATC IV - Certified Addiction Treatment Counselor IV
• or CATC V - Certified Addiction Treatment Counselor V
• or CADC II - Certified Alcohol and Drug Counselor II
• or CADC III - Certified Alcohol and Drug Counselor III
• or CADC-CS – Certified Alcohol Drug Counselor – Clinical Supervisor
• BLS-AHA Basic Life Support required at hire.

Hoag is an Equal Opportunity Employer and prohibits discrimination and harassment of any kind. Hoag is committed to the principle of equal employment opportunity for all employees and providing employees with a work environment free of discrimination and harassment. Hoag hires a diverse group of people in a manner that allows them to reach their full potential in the pursuit of organizational objectives.

Nearest Major Market: Irvine California
Nearest Secondary Market: Los Angeles
Job Segment: Emergency Medicine, Substance Abuse, Behavioral Health, Counseling, Administrative Assistant, Healthcare, Administrative

Salary : $39 - $60