Community Manager

Overview: Join Gates Hudson Community Management (GHCM), where professional growth meets a positive and supportive work environment. As a leading community management firm, GHCM is dedicated to providing quality service through an experienced and knowledgeable team. Our unique policies, up-to-date financial and management reports, and emphasis on training and leadership skills set us apart in the industry.

• Core Values and Mission Statement: At GHCM, our mission is to deliver exceptional service to our clients by maintaining a skilled and professional management team. Our core values revolve around fostering a positive and collaborative work culture, encouraging innovation, and providing ongoing learning and skill development opportunities.
• Work Culture: GHCM embraces a collaborative and innovative work culture through an open-door policy, a mentoring program, and a flexible, friendly family environment. We believe in listening to our team members and promoting a positive, supportive workplace for everyone.
• Why GHCM? Consider a career at GHCM if you seek a professional, learning-centric environment. We value candidates who are eager to learn, communicate effectively, and prioritize customer service. GHCM invests in ongoing education, training, and mentoring, paying for all education costs to support career growth and advancement opportunities.
• Employee Feedback and Communication: GHCM maintains an open line of communication through regular training, meetings, and an open-door policy. We encourage employee feedback and believe in transparent and frequent communication.
• Diversity, Equity, and Inclusion: GHCM is committed to diversity, equity, and inclusion in the workplace. We foster a diverse and inclusive environment and value the contributions of every team member.
• Perks and Benefits: GHCM stands out with unique perks and benefits, such as the full coverage of manager education, including CAI. We prioritize work-life balance through flexible work arrangements, including work-from-home options and flexible hours.
• Community Involvement: While we currently support charities, GHCM is actively working to develop a more robust community involvement program to give back to our communities.
• Success Stories: Many GHCM employees have successfully advanced in their careers, with examples of receptionists reaching senior-level positions. Our commitment to professional development and training has empowered numerous success stories within our team.

If you are a professional seeking a dynamic career with opportunities for growth, learning, and a supportive work environment, GHCM welcomes you. Join us and be a part of our journey to excellence in community management.

Primary Responsibilities

The Residential Manager oversees day-to-day management, operations, and resident satisfaction for residential-only areas and services. This role focuses on creating a comfortable living experience for residential unit owners, maintaining residential-specific common areas, and addressing resident concerns.

Key Duties and Responsibilities

Resident Relations and Services:

• Serve as the primary point of contact for all residential owners and tenants regarding residential-specific matters.
• Oversee and manage concierge staff to ensure exceptional resident service.
• Address and resolve resident concerns unrelated to General Common Elements (e.g., unit-specific issues, hallways, or lobby concerns).
• Provide support to residents regarding policies outlined in the Resident Handbook and/or Governing Documents.

Residential Maintenance and Oversight:

• Oversee contracts and services for residential-only areas, including hallways, pool, fitness center, lobby, and other private spaces.
• Manage work orders for maintenance and repairs related to residential spaces.
• Ensure proper functioning and upkeep of residential-exclusive amenities and systems.
• Address resident violations related to residential rules and standards.
• Develop RFP’s for projects in residential spaces as needed.

Financial and Administrative Responsibilities:

• Assist in the preparation of the residential budget.
• Review and approve invoices for services exclusive to the residential common areas.
• Provide financial updates related to residential-specific operations to the Board.
• Maintain accurate records for residential owners, including updates to directories and service histories.

Vendor and Staff Management:

• Oversee residential contractors, including janitorial, pool maintenance, concierge and amenity-specific services.
• Ensure timely completion of residential maintenance projects.
• Manage relationships with vendors servicing residential-only common areas.
• Update the Community Manager on Residential projects and provide support or input if/when needed on Commercial/Shared projects.

Governance and Communication:

• Attend Board of Directors meetings and assist in preparing the agenda and monthly management report
• Communicate with residents regarding policies, updates, and ongoing projects related to residential areas.
• Collaborate with the Community Manager on shared operational concerns while remaining focused on residential-specific duties.

Expressly Excluded Duties:

The following tasks are NOT the responsibility of the Residential Manager:

• Overseeing General Common Elements (e.g., garages, building mechanical systems).
• Addressing commercial owner or tenant-related concerns.
• Managing building engineer responsible for General Common Elements.

Qualifications:

• CMCA, AMS and/or PCAM designations
• Proven experience in association management
• Strong customer service and communication skills
• Proficiency in residential management software and reporting tools (Vantaca, Strongroom, Building Link)
• Knowledge of residential maintenance operations