What are the responsibilities and job description for the Residential Services Manager position at HOATalent?
Newell Property Management stands as a beacon of excellence in property management, driven by a dynamic and forward-thinking team. Our core mission is to continuously improve, underpinned by values of teamwork, personal and professional growth, and a relentless drive for improvement. We seek candidates, particularly for our Director Service Manager roles, who embody a blend of drive, accountability, and resilience under pressure. Ideal candidates are those eager for growth and development, receptive to feedback and learning - the 'blank slates' who are ready to be shaped into industry leaders.
Our work culture at Newell Property Management is rooted in collaboration and innovation. We foster this environment through our Team Lounge, engaging after-hours activities, and a commitment to continuous education and experimentation with new ideas. This approach not only enhances professional relationships but also strengthens personal bonds among team members through various team-building and non-work activities. Our commitment to career development is evident through regular employee feedback, one-on-one check-ins, group meetings, and specialized training. We offer pathways for career advancement, including roles like portfolio managers and opportunities in accounting, supported by professional development programs and continuous learning options.
At Newell Property Management, we take pride in our community and charitable involvement, encouraging team members to participate in community theater and events that give back to society. Our approach to diversity and inclusion celebrates the unique backgrounds of our team members, fostering an inclusive environment. Unique perks like weekly in-office meals, a well-equipped lounge, and work-life balance initiatives including flexible work arrangements and 3 weeks of PTO, set us apart. By joining Newell Property Management, you’re not just stepping into a job; you’re joining a journey to become a part of a company that’s shaping the future of property management, valuing each member’s development and contribution.
About the role:
OVERVIEW:
The Resident Services Manager (RSM) role involves extensive contact with unit owners, both by telephone and in person. The RSM is responsible for identifying and addressing issues raised by owners and, when necessary, directing the issue to the appropriate Director of Services for resolution.
REPORTS TO:
Operations Lead
RESPONSIBILITIES:
The RSM handles a variety of requests, including but not limited to:
- Maintenance requests from unit owners (e.g., interior/exterior building maintenance, grounds, pest control, recreation areas).
- Requests for Association documents (Rules and Regulations, forms, etc.).
- ARC (Architectural Review Committee) requests.
- Questions regarding maintenance fees.
- Reports of infractions of Association Rules and Regulations or governing documents.
- Complaints from unit owners regarding vendors.
ADDITIONAL REQUIREMENTS & DUTIES:
- Must hold a Community Association Manager (CAM) License.
- Participate in the on-call rotation for after-hours service.
- Provide coverage for other Resident Services Managers as needed.
- Occasionally attend Board Meetings, which may take place in the evenings.
