What are the responsibilities and job description for the Installation Business Manager position at Hobart Food Equipment and Service?
Job Description
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
Summary
The Install Business Manager is responsible for identifying growth opportunities and developing pricing strategies that drive market penetration of FEG Installs across all brands/market segments across the US. Establishes lasting relationships with key dealers, major accounts, end user customers, and key influencers to capitalize on opportunities across the various product tiers. Extensive involvement with the pricing activities of the FEG Commercial group. Responsible for annual service revenue of up to $60M.
Essential Duties And Responsibilities
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And Work Experience
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee is:
ITW Food Equipment Group LLC designs and manufactures commercial food equipment for food service and retail customers through its subsidiaries. The company’s products include ware washing equipment; cooking equipment, including ovens, ranges, and broilers; refrigeration equipment, including refrigerators, freezers, and prep tables; food processing equipment, including slicers, mixers, and scales; and kitchen exhaust, ventilation, and pollution control systems. ITW FEG has the largest service network in this industry to support our global customers, with highly specialized technicians and best-in-class supply chain procedures. The company was incorporated in 2001 and is based in Troy, Ohio. ITW Food Equipment Group LLC is an Illinois Tool Works Inc. subsidiary.
Summary
The Install Business Manager is responsible for identifying growth opportunities and developing pricing strategies that drive market penetration of FEG Installs across all brands/market segments across the US. Establishes lasting relationships with key dealers, major accounts, end user customers, and key influencers to capitalize on opportunities across the various product tiers. Extensive involvement with the pricing activities of the FEG Commercial group. Responsible for annual service revenue of up to $60M.
Essential Duties And Responsibilities
These are the most significant job duties performed. The size, scope and complexity of assigned duties and responsibilities are dependent on the level and experience of the incumbent. To perform this job successfully, an individual must be able to perform each assigned essential duty satisfactorily. Other responsibilities or special projects not specifically listed below may also be assigned.
- STRATEGIC LEADERSHIP: Support and implement goals aligned with the business long term plan, segmentation, and strategic direction as communicated by the Service Division Leadership team. Drive the overall success of the installation business. Anticipate local trends and implications accurately to create and articulate sustainable value.
- ACTION ORIENTED: Identify and seize new opportunities through strategic business development initiatives. Analyze performance data to recommend productivity, profitability, and customer satisfaction, productivity and efficiency improvements.
- CUSTOMER FOCUS: Cultivate external relationships with dealers and customers, build solid connections, and ensure the delivery of customer-centric solutions aligned with strategic goals to reduce conflict and grow the business by addressing their primary pain points.
- BUILD NETWORKS: Collaborate with the Installation Operations Manager, Service Sales, National Accounts, Installation Management team, Equipment Sales team in the territory to achieve service strategic objective and support shared strategic objectives. Recommends and makes data driven strategic trade-off decisions within the entire US territory. Maintains awareness of market dynamics impacting the districts.
- DEVELOP TALENT: Prioritize the development of others through coaching, feedback, exposure, and strategic career moves. Provide training to the Installation team & field service with implementation of new or existing programs.
- FINANCIAL ACUMEN: Management of the P&L of the business strategically. Use financial analysis to generate, evaluate, and act on strategic options and opportunities. Aid with Installation revenue forecasting.
- STRATEGIC MINDSET: Demonstrate ability to analyze data and apply to organizational strategies, drive simplification to all levels of the organization, be a point of contact for Installation pricing concerns within the territory and be able to resolve complex issues strategically which impact current and future business needs.
- ORGANIZATIONAL KNOWLEDGE: Leads in keeping with ITW values and develops and maintains a working knowledge and use of the ITW toolbox.
- This position will have some minimum supervisory responsibilities when the Operations Installation Manager is unavailable. Providing support to the Installation Managers and Service field.
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education And Work Experience
- Bachelor's Degree and at least 5 years of sales and/or marketing experience in a distributed service industry environment or equivalent experience (HSD/GED and/ or 10 years in the food service industry environment)
- Project Management Professional (PMP) or strong foundational knowledge of project management fundamentals
- Ability to communicate effectively with a wide audience range
- MS Office application proficiency to drive efficiency
- 2 - 4 years within the industry and 7-10 years directly related
To perform this job successfully, the individual needs to demonstrate knowledge of these areas as they relate to the primary functions of the job.
- Develops installation pricing based in detailed scope of work ensuring overall margin & growth.
- Maintain pricing structure in all quote tools, including CRM, Auto Quotes & Dealers etc.
- Strategy for Installation CRM
- Support BRAG forecast for service and equipment organizations
- Installation Quote Responsibility for National Accounts
- Regulatory & Compliance framework
- Installations process standard
- Installation Quote consult
- Installation Marketing: updates to dealer groups, equipment sales & service field
- Quote review & approval
- Follows through on commitments; ensures that others do the same
- Takes personal responsibility for decisions, actions, and failures
- Works with people to determine clear performance standards
- Establishes processes for monitoring and measuring results
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Demands
While performing the duties of this Job, the employee is:
- Regularly required to sit
- Operates standard office equipment
- Office or remote location environment
- Noise level in the work environment is usually moderate
- Normal business hours with extended hours as needed
- Travel up to 50%
