What are the responsibilities and job description for the Warranty Claims Administrator - Temporary 3 Month Position position at Hobart Service?
Job Description:
Company Description
Hobart Service, an Illinois Tool Works Company, has been in business for over 125 years and is the trusted source for Commercial Food Equipment Service Solutions. We have over 1,700 associates nationwide who serve as valued partners to our customers. Our employees are dedicated to providing the best customer service, give back to the communities where they live and work, and demonstrate the ITW values of Integrity, Simplicity, Trust, Respect and Shared Risk.
Job Description
The selected candidate will be able to perform a variety of duties with a focus on Warranty Claim Entry, Warranty Inquiries, Warranty Registration, maintain various files and other functions as needed. The incumbent will be able to prepare and/or maintain Excel and Word documents for correspondence, forms, orders, etc. The individual must be able to display professionalism and use tact on the telephone when talking to customers and other employees. Individual must be cross trained in all department functions. The candidate will perform various other clerical functions as necessary.
This position is a temporary role not to exceed 3 months.
Supervisory Responsibilities
This position has no direct or indirect supervisory responsibilities.
QUALIFICATIONS
The requirements listed below are representative of the knowledge, skill, and/or ability required to perform this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education and Work Experience
High school diploma or GED
Desired Education/Experience
Associate’s degree in a business-related field is preferred, but not required.
Certificates and Licenses
None
Job —Specific Knowledge
- Customer Service - highly professional demeanor with excellent telephone skills and etiquette. Utilizes various interpersonal styles and communication methods to positively assist and influence customers.
- Problem Solving - fundamental role in finding ways to address all types of problems by having a good approach to a problem without being ineffective, favoring or causing painful consequences.
- Safety at Work - learns to keep the organization safe from different risks by developing a high sense of alertness that detects danger from afar and stops it before it causes risk, danger or injury to themselves, or others.
COMPETENCIES
PHYSICAL DEMANDS & WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this Job, the employee is in an office setting:
- Regularly required to Sit more than 6 hours.
- Frequently required to Stand, walk, bend, push/pull
- Occasionally required to kneel, lift 10-25 pounds with or without assistance
- May be exposed to noise, heat, cold, slippery, wet conditions
- May be required to climb ladder
- Willingness to travel as required
- Standard office environment in a controlled climate
- Office facility
- Exposure to noise, heat, cold, slippery, wet dirty conditions may occur
- Travel requirement up to 10% of time
- Normal business hours with occasional/frequent/extended hours as needed
- Flexibility with schedule to meet critical deadlines
- Extended hours may include nights and/or weekends
- Normal scheduled hours cover early mornings, evenings and/or weekends
- Be available to work overtime as required
Additional information
Why work for us?
- Competitive pay
- Great insurance options with low premiums
- Paid vacation and holidays
- 401K with company match
- Extensive on-the-job, online, and classroom training
- Safety-conscious work environment
Hobart Service is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
ITW and Hobart Service are committed to providing a healthy and safe environment for all employees. To demonstrate this commitment, Hobart Service is tobacco-free (including e-cigarettes) on campuses and within company vehicles and maintains a drug-free workplace.
If you are a qualified individual with a disability and are unable or limited in your ability to use or access the online application system process due to your disability, please contact Human Resources at service.hr@hobartservice.com to request assistance. No other requests will be acknowledged.
ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential.
As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship.
All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
